IT Generalist

BigSteelBox Corporation - Kelowna, BC (30+ days ago)

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  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Work on a variety of help desk, network and infrastructure related projects
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Job Types: Full-time, Permanent

Experience:

  • preferred: 5 years (Preferred)
  • progressive: 3 years (Preferred)

Education:

  • AEC / DEP or Skilled Trade Certificate (Preferred)