Customer Outreach Lead

Enercon Services, Inc. - Field, ON (10 months ago)

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ENERCON Services is currently seeking Customer Outreach Lead in the Naples, FL area. This is a unique and challenging opportunity to interface with our current and future customers, work on exciting projects and through good business, maximize our customer base and increase profitability. The individual selected for this position will have a natural ability to work with the public, be persuasive and gain our future customer's trust. They will also help provide leadership, coordination and escalation support to one or more Customer Outreach Representatives. This is a field position that will require you to be in the field at least 80% of the time.


Making contact with each assigned property owner
Build positive relationships with customers
Discussing the project and proposed equipment placement with customers/property owners
Gaining the customer’s agreement to proceed with the project as planned
Acquiring the property owner’s signature on any necessary easements and acknowledgement forms
Facilitate on-going communication with the property owners and property occupants throughout all stages of the project, in accordance with client's policies and procedures
Providing service and customer support during field visits or dispatches
Provide service and customer support during field visits or dispatches
Produce timely and detailed service reports
Follow all company’s filed procedures and protocols
Cooperate with technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations/briefings
Providing oversight, support and coordination to one or more Customer Outreach Representatives
Lead meetings with property owners and Customer Outreach Representatives


4 year college degree from an accredited university in Marketing, Business, Communications or related field
English literacy (Bilingual Spanish/Portuguese Preferred)
Ability to work flexible shifts and to adapt to changing work schedules
Familiarity with mobile tools and applications (IE Ipad)
Ability to pass a pre-employment and random drug and alcohol screenings
Ability to pass ENERCON and client specific background checks and an annual motor vehicle record (MVR) according to company and client policies
Physical requirements include walking outdoors with exposure to hot, cold, wet, humid or windy conditions caused by the weather

We do not sponsor employees for work authorization in the U.S. for this position.

The salary range for this position will be $45,000+

ENERCON Services is a long standing and well respected engineering and technical services consulting company. We provide premiere services to companies in the energy, utility and industrial sectors, as well as to governmental agencies across the U.S. and Internationally.

ENERCON is fully owned by our employees and offers excellent benefits and career opportunities. To learn more about ENERCON, visit us at ENERCON does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.