Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!
Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business.
We provide career opportunities in Customer Service & Collections, with various shifts and full time hours in our state-of-the-art call centre. We strive to create a fun, diverse, and engaging workplace which promotes both personal and professional growth.
We are currently looking for a Team Leader of Sales to join our Sales team in Newmarket, Ontario
WHAT YOU WILL DO
Responsible for supervising the Sales Representatives’ performance.
Create innovative ideas that will motivate the team as well as increase performance results in a positive manner
Ability to analyze the day’s performance in real time and adjust strategies at any moment to ensure a successful outcome
Ensure designated targets (sales metrics) and other key performance indicators (quality, efficiency) are consistently met.
Ensure required administrative functions required in the supervision of the sales agents are completed as assigned
Responsible for improving the team’s competencies by assessing individuals’ performance and then implementing the necessary coaching and training to assist them in achieving their sales targets
Continuously update knowledge of card products and features, system functionality, call flow procedures, and excellent customer service practices to their agents as advised by the Manager
Deliver coaching and feedback sessions to assigned sales representatives to address operational and performance concerns in a professional and positive manner
Regularly conduct remote and side by side real-time and recorded call assessment of customer calls (inbound and outbound) with each sales representative
Ensure that clients’ concerns and feedback are addressed properly in a timely manner.
Provide updated reports based on the team’s performance results to the Manager
Escalate issues that may result to company risk to the Manager / VP Operations
Effectively communicate to the team any changes made by the Client and or Bill Gosling Outsourcing in a timely manner
Other duties and responsibilities related to satisfying the needs of the client, which may be assigned by the Manager from time to time based on business needs
WHY WORK WITH US
Starting wage range $32,000- $39,000 plus potential Bonus of $12,000 annually
Paid Time Off
Health & Dental Benefits available after an initial waiting period
Free on-site gym, games room, and private prayer room
Casual Dress Code
Amazing work culture where you can learn and grow
WHERE ARE WE
16635 Yonge St., Unit 26 (at Mulock)
CHECK US OUT FOR YOURSELF
Twitter & Instagram: @bgocareers
Facebook & Linked: @BillGoslingOutsourcing
Website – https://www.billgosling.com/careers
Apply now or reach one of our Branch Recruiters at 1-888-372-5708 or by emailing us at email@example.com