Junior Systems Analyst

EBSCO Industries Inc - Edmonton, AB (26 days ago)

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EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.

EBSCO’s Stacks division in Edmonton, Alberta is looking for a Junior Systems Analyst to join their team. The Junior Systems Analyst will focus on enhancement and customization opportunities for the Stacks product line by identifying the technical, user experience and workflow requirements for new features, functionality, and 3rd party platform integrations. The Junior Systems Analyst will be a proactive, pragmatic champion for customers’ success by serving as a primary intermediary between Customers and the EBSCO development and implementation teams. The ideal candidate will bring a combination of business and technical acumen to the job where they will be seen as a high-value member of the Stacks team.

Primary Responsibilities

Advocate on behalf of customers, providing suggestions and feedback regarding product enhancements to improve product quality
Identify and define functional and non-functional requirements for product enhancements
Develop test scenarios and use cases for requirements testing
Create and maintain in-depth technical documentation
Travel up to 30% of the time


Bachelor’s degree
2+ years of experience working as a Business Analyst, Digital Project Manager, or similar
Demonstrated experience in gathering requirements from a diverse group of stakeholders
Demonstrated ability to communicate clearly and effectively to technical and non-technical audiences
Proficient in Office 365

Preferred Skills:
Experience working with library systems or intranet platforms
Experience with creating queries and reports with SQL
Experience with administrating CMSs (Drupal, WordPress, Others)
Experience with conducting independent research and environmental scans
Experience working in a Lean Software Development environment
Passionate about EBSCO SaaS Solutions with a focus on strong customer service

EBSCO Industries, Inc.is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.