Casual/Relief Women's Support Worker

Hope and Area Transition Society - Hope, BC (12 months ago)

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The Support Worker works as a member of the Hope and Area Transition Society team providing supportive counseling, education, information, and referrals to women and their children who are dealing with personal abuse.

Job Duties:

Supportive Counseling:

  • Provide non-judgmental, supportive, informative, counseling to residents and ensure that the residents are supported and needs are met
  • Assessment of residents and/or potential clients for Society Programs, including appropriate referrals to other Programs and/or agencies to best meet the support needs of the individual.
  • Provide practical and emotional support.
  • Complete needs assessment to assist with goal-setting and follow-through.
  • Provide information about abuse, cycles of abuse, effects and alternated choices
  • Provide information about other resources and processes, (e.g. legal or justice).
  • Assist women in development of a safety plan.
  • Provide advocacy and accompaniment for residents, potential residents and ex-residents.

Intake of Residents:

  • Screen potential residents according to admission criteria.
  • Arrange arrival of residents to Transition House.
  • Complete intake forms and case notes.
  • Orient residents to Transition House and House guidelines.

Discharge of Residents:

  • Complete discharge forms and case notes.
  • Ensure safety plan has been reviewed.
  • Offer on-going service (e.g. one-on-one counseling, support group if available, Outreach Program).
  • Refer to appropriate ongoing Agency Services (eg. CWWA, Second Stage, Outreach, Addiction Services)
  • Assist in arrangement of departure.

Answer Phones:

  • Provide crisis intervention.
  • Provide supportive counseling.
  • Provide information and referrals.
  • Maintain confidentiality according to Policy and Procedure Manual.
  • Screen calls for appropriate referral, Program or individual.

Record Keeping:

  • Document daily events at Transition House.
  • Maintain statistical information, including Program concerns to be brought forth and reviewed

by all staff during staff meetings.

  • Ensure all record keeping for admission/discharge is complete, including demographic information on card file.
  • Maintain records and documents in regard to women using our services, including resident log, communication log, contact sheets, and client files.
  • Maintain and up-date on non-admit list.
  • Report daily output on each client which will be recorded in the client file
  • Complete assigned administrative duties.
  • Brief oncoming staff regarding daily issues for residents, concerns regarding safety and all other pertinent information.

Maintain Transition House Environment:

  • Create and maintain a safe, warm and trusting environment.
  • Engage in role modeling of life and social skills to the residents within a program setting.
  • Provide mediation for residents in conflict.
  • Facilitate weekly resident meetings or when required. Review rules, chores, provide a group program activity dependent on dynamics/interest of residents.
  • Work cooperatively with other members of the Transition House team and
  • Ensure the smooth operation of the common areas of the House and that resident rooms are ready for the next resident.
  • Responsible to ensure that Transition House guideline are followed.
  • Monitor and maintain security of the premises.
  • Report to House Manager any pending concerns regarding safety or repairs.

Children and Parenting:

  • Model non-violent and respectfully parenting approaches.
  • Consult with House Manager any child protection concerns.


  • Maintain professional boundaries within the H.A.T.S. Code of Ethics and philosophy both internally and externally.
  • Abide by H.A.T.S. Policy and Procedure Manual.
  • Exercise professional boundaries with residents, ex-residents, and other community agencies.
  • Maintain current knowledge of family violence and related issues.
  • Continue to upgrade skills through staff and professional development.
  • Assist in orientation of new staff, training of volunteers and practicum students.
  • Attend bi-weekly staff meetings, staff workshops, and special events.
  • Participate in the coordination of fund-raising events.
  • Special projects as directed by the Executive Director or House Manager.
  • Other related duties.

Job Types: Part-time, Casual


  • Support Care: 1 year (Preferred)


  • Secondary School (Preferred)


  • Hope, BC (Preferred)


  • Class 5 Drivers License (Required)


  • English (Preferred)