Cloud Systems Administrator

Decisive - Ottawa, ON (16 months ago)

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General Description

Reporting to the Director of Operations, the Cloud Systems Administrator is

primarily responsible for ensuring the BriteSky infrastructure is continuously

operational. The Cloud Systems Administrator must possess deep customer

focus expertise as well as strong troubleshooting skills and knowledge of

cloud technologies.

Principal Duties:
  • Responsible for understanding the importance of information security
risks and safeguarding information assets against potential security


  • Responsible for the installation, maintenance, and tuning of all virtual
infrastructure components (both hardware and software)

  • Utilize the company’s ticket system to monitor and respond to support
requests from customers across Canada on a 24/7 rotational basis

  • Diagnose, research, and resolve technical hardware and software issues
using all available information resources

  • Day to day maintenance of the virtual infrastructure
  • Advise end users on appropriate remedial action
  • Complete the on-boarding of new customer vaults
  • Research and proactively implement solutions to improve the end-user

  • Perform incident resolution and root cause problem determination to
ensure availability and stability of virtual platforms according to

established service level agreements

  • Assist in developing documentation and standard operating procedures
  • Work with the Infrastructure Team on projects and drive them to

  • Provide remote assistance to mobile users
  • Perform other operational tasks as assigned
Reports to: Director of Operations


Training /Experience:
  • 3 to 5 years’ experience in the IT field with expertise in enterprise
software and infrastructure

  • Ability to secure and maintain partner/manufacturer certifications
  • Demonstrated experience supporting Windows 20xx Server, 7/8, Active
Directory and Linux distributions

  • Strong experience with SAN/NAS, L2 & L3 Networking, Firewalls,
Virtualization, Server Compute, and other technologies

  • Strong customer service orientation
  • Ability to effectively prioritize and execute tasks in a high-pressure

  • Ability to present ideas in business-friendly and user-friendly language
  • Highly self-motivated and directed with a strong attention to detail
  • Proven analytical and problem-solving abilities
  • Ability to conduct research into current technology issues and products
as required

  • Exceptional written, oral and interpersonal skills, with a focus on
listening and questioning skills

  • Experience supporting users in a call center environment will be
considered an asset