Customer Service Advisor

Tucows - Toronto, ON (30+ days ago)

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Tucows(NASDAQ:TCX, TSX:TC) is a provider of network access, domain names and other Internet services. Since 1994, the business has pivoted and grown from shareware to wholesale domain name registration to retail domain name registration to mobile phone service to symmetrical Gigabit Internet service via fiber-to-the-premises. Today, Tucows employs over 400 people and services millions of customers around the world.

OpenSRS is a wholesale domain registrar that offers a premium, white-label platform that connects reseller partners with the solutions they need. We offer domain names, email addresses, and digital security products to empower ISPs, hosting companies, CMS providers, and online businesses worldwide. Through an extensive network of over 14,000 reseller partners, in 150 countries, we manage over 13 million domains and 3.5 million mailboxes for end users. In addition to an extensive product offering, OpenSRS provides brandable end-user interfaces, easy-to-use management tools, scalable and reliable systems, and award-winning customer support.

Open SRS is part of Tucows Inc., a publicly traded Internet services and telecommunications company headquartered in Toronto. Since 1994, Tucows has been providing simple and useful services that help people unlock the power of the Internet.

Overview

Do you love helping people? Are you passionate about the Internet? Are you a team player, with a special knack for communicating in a way that makes people feel special? Are you an incredibly punctual and reliable person that can be counted on each and every day?

Do you follow up when you say you will? Are you resourceful and able to figure out a solution for anything? Do you have your own website or domain?

Customer Service Advisors are the first and only point of contact for our customers. Whether they are contacting us to purchase or renew their domain, looking for help configuring their web hosting or seeking an answer to a tough billing question, you’ll be able to confidently assist them with the utmost care.

This is a fast paced and challenging role. We are looking for self-motivated, curious, passionate, determined, and focused individuals who embrace the challenges that come with responding to each customer’s unique situation.

In return, we’ll back your effort with a strong investment in your career and offer you excellent benefits, generous vacation time and a highly competitive starting salary.

If you love the Internet and helping people as much as we do, we’d love to chat.

Must be available to work full time on a rotating schedule, any shift days, evenings, overnights or weekends.

**Paid training will be provided

Perks

Successful candidates will work from our 96 Mowat Avenue location in the beautiful Liberty Village area of Toronto. Perks include use of our rooftop BBQ and outdoor deck, monthly company sponsored Food Trucks, lounge area with big screen TV, open concept office, extended health care benefits and generous vacation time.