Rooms Division Manager

Confidential - Lake Louise, AB (30+ days ago)

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The Rooms Division Manager is responsible for overseeing all aspect of Housekeeping, Front Office, & Reservations. The Rooms Division Manager is also responsible for maintaining the standards of guest service in Rooms Division while ensuring set performance targets are achieved. The ideal candidate is hands-on, enthusiastic and extremely customer-service oriented. The candidate should have proven leadership experience in both Housekeeping and Front Office with the ability to adapt in a fast-changing environment. Our ideal candidate will be highly energetic, an exceptional communicator, able to inspire and motivate others and who will be a champion of facilitating a fun, positive and enjoyable workplace.

Duties and Responsibilities:

  • Prepare and monitor Room Division budgets and forecasts.
  • In conjunction with supporting rooms leaders and financial department, organize purchases (including capital items) for the Rooms Division to meet the expense budget.
  • Assist & guide the Rooms Division management team in resolving guest concerns and complaints
  • Oversee and work closely with the Managers regarding hiring, training, performance managing associates.
  • Assist in developing of a training manual and update as necessary. Review key performance targets and adjust as necessary. Monitor performance with regards to setting and meeting key performance targets.
  • Motivate, train, coach and monitor associates performance to ensure maximum revenue is generated. Ensure associates are informed of and trained on any new policies and procedures. -Ensure guest service standards are consistently maintained.
  • Ensure guest service standards are consistently maintained.
  • Ensure compliance with Accounting procedures and cash handling policies and customer banking issues.
  • Must be able to manage within legislative, budgetary and time constraints on a regular basis
  • Must be able to deal with problem solving situations, and make judgment decisions
  • Must be able to deal with issues arising from guest complaints (internal and external) in a timely manner using problem solving and de-escalation techniques.
  • Prepare rooms division daily reporting.
  • Other duties as assigned

Qualities:

  • Possess excellent communication skills
  • Organized and detail-oriented
  • Strong interpersonal and problem solving abilities
  • Professional demeanor
  • Commitment to guest service & exceptional cleanliness

Qualifications:

  • University degree or diploma or Hospitality Management; an equivalent combination of education and experience will be considered.
  • Minimum 4 years increasingly senior supervisory experience; preferably within both Housekeeping & Front Office.
  • Previous experience with rooms forecast and budgets
  • Proficient use of Microsoft suite including Excel, Word, Outlook & Opera
  • Proven ability to communicate effectively in English, written and verbal, particularly the ability to correspond to guest complaints (in person and in written format).

Experience:

  • 8 years Hotel Experience (Preferred)
  • Front Office: 4 years experience with 1-2 years management/supervisory (Preferred)
  • Housekeeping: 4 years experience with 1-2 years management/supervisory (Preferred)

Job Type: Full-time

Salary: $56,000.00-$64,000.00 per year

Schedule:

  • 10 Hour Shift
  • 12 Hour Shift
  • 8 Hour Shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night Shift
  • Weekends

Work remotely:

  • No