Primary Care Network & Patient Attachment Coordinator

Burnaby Division of Family Practice - Burnaby, BC (30+ days ago)

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Reports To: Director, PMH and PCN Initiatives

Job Summary: The Primary Care Network & Patient Attachment Coordinator oversees the coordination of PCN projects in addition to coordinating the matching of patients who do not have a family physician to family physicians and nurse practitioners accepting patients.


  • Participates in the design, prototyping, testing, improvement, and operation of processes, documentation, and tools necessary for the for the Burnaby’s PCN initiatives and patient attachment

Day to Day Activities

PCN Coordination:

  • Prepare documents, presentations, and other material as directed by the Primary Care Network Director.
  • Coordinates the planning and preparation for assigned initiatives and/or committee meetings, including internal and project committees; preparing and coordinating the required documentation; recording the proceedings and outcomes and managing the work and communications generated.
  • Coordinates the compilation of information for internal and external distribution, preparing draft reports and other documents that require an understanding of the activities and plans of assigned initiatives, projects and/or committees.
  • Researches and prepares documentation for reports, presentations, proposals and other written materials including writing and editing letters and memos.
  • Build and maintain relationships with internal and external stakeholder
  • Creates draft manuals, communication briefs, emails and progress updates.
  • Participates in planning and coordination of events.
  • General research and data collection (surveys, call outs etc.).
  • Supports and monitors quality improvement cycles with neighbourhood physicians, leadership groups and with members of working groups as appropriate.
  • Prepares monthly reports on PCN progress, problems and recommended solutions to PCN initiatives for the Director, to support regular reporting to local leadership and PCN steering committee.

Patient Attachment Coordination:

  • Communicates with family physicians, primary care clinics, local hospitals, and other healthcare professionals and health
  • Coordinates patient referrals from multiple sources to primary care providers taking into account matching criteria.
  • Oversees liaison with family physicians and nurse practitioners to determine ongoing capacity for accepting new
  • Follows up with family physicians and nurse practitioners after patient attachment to ensure process has been
  • Coordinates Burnaby’s response to the provincial health connect registry for Burnaby patients seeking attachment with family physicians and nurse practitioners
  • Updates and maintains data on patient attachments and generates standard reports.
  • Ensures that data is maintained according to privacy
  • Coordinates preparation and design of improvement tools and modifies based on


  • A level of education, training, and experience equivalent to the completion of a bachelor’s degree plus a minimum of 3 years recent related experience (preferably in healthcare).
  • Understanding of the healthcare system and primary care context.
  • Excellent interpersonal, communication and organizational skills.
  • Flexibility and the temperament and skills to manage change in a rapidly evolving community health initiative with a significantly compressed timeline.
  • Demonstrated ability to be innovative, creative, and solution seeking.
  • Experience working with family doctors is an asset.
  • Demonstrated ability to coordinate, plan, implement, organize, and problem solve.
  • Excellent time management and organizational skills.
  • Must be able to work well under pressure and at times handle a wide variety of activities and confidential matters with discretion and professionalism.
  • Computer literacy of Microsoft Office 365.
  • Ability to work independently, as well as work closely in a supportive capacity with the Director.

Job Type: Full-time


  • Health Care: 1 year (Preferred)