Service Advisor

BMW/MINI Moncton - Dieppe, NB (30+ days ago)

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BMW/MINI is seeking a Bilingual Service Advisor. The Service Advisor's role is to be the dealership's first-line customer relations and service representative to customers. We are seeking a polite, friendly and well-mannered individual to represent our company and the BMW and MINI brands.

Responsibilities
Schedule service work in the service department
Discuss with customers the recommended or required services for their vehicle
Gather and interpret information on vehicle condition from the Service Technicians in order to advise the customer on recommended or urgently required services and communicate this information in a professional manner
Explaining the benefits of services and the potential outcomes of postponing repairs to customers
Other duties may be assigned as necessary

Qualifications
College diploma in business, marketing, sales or equivalent, or demonstrated work experience
2 years experience in customer service or sales
Must be bilingual in English and French
Strong interpersonal, customer service skills, and troubleshooting skills
Good work ethic

Skills
scheduling
Recommendations
interpersonal communication skills
Bilingual English-French
Automotive Repair
Customer Service

About BMW/MINI Moncton
BMW / MINI Moncton is part of the Lounsbury Group of Companies - Established in 1878. We are one of the longest standing active companies in New Brunswick. Located footsteps from the Greater Moncton Romeo Leblanc International Airport and only 10 minutes from great shopping, dining and other activities, our location continues to please customers and visitors. We have been successful in growing our business one customer at a time. Our commitment to customer service and putting you first is our secret. Our boutique is fully stocked with great BMW and MINI Lifestyle and Accessory products. Our service department is open extended hours to help make your life easier.

Are you interested?
The Lounsbury Group of Companies is committed to investing in our employees through training programs and a great work environment, plus:

Competitive Wages
Group Benefit Plan including health, dental, vision, life insurance, short-term disability and long-term disability
Employee discounts on cars and furniture
Career growth and continuous development
Respectful and cohesive working environment with strong company values