Medical Administrator

University of Toronto - Toronto, ON (25 days ago)

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The Medical Administrator provides a variety of medical reception and administration services for a very busy medical and mental health clinic for university students. Optimizes patients’ satisfaction, clinician time, and treatment room utilization by booking appointments in person or by telephone. Registers patients by collecting all demographic and billing information needed by Health and Wellness Centre (H&WC). Answers patient enquiries about available services and about health insurance. Ensures smooth patient flow is maintained through booking appointments and filling cancellations.


Education: Two year Community College Diploma in medical administration or an equivalent combination of education and experience.

Experience: Minimum 2 years related experience working in a medical clinic, preferably in a multi-doctor and multidisciplinary office. Experience in a mental health clinic an asset. Knowledge of medical terminology required. Experience with medical booking/billing software required, Accuro Electronic Medical System preferred.

Skills: Ability to navigate through Microsoft office programs (Word, Outlook) and keyboard skills with an accuracy of at least 40 w.p.m. Ability to manage a multi-line telephone system. Telephone etiquette.

Other: Strong interpersonal, communication and organizational skills: initiative, tact, and commitment to quality service as interactions occur with a diverse student population who may be vulnerable. Strong customer service orientation. Strict respect for confidentiality is essential. Ability to problem solve under stressful circumstances and in a limited time frame. Ability to work calmly and accurately under frequently demanding periods of pressure in a front line setting. Strong ability to multitask, prioritize and work independently in a busy clinic setting and deal with emergencies/crisis in a calm and professional manner. Flexibility. Attention to Details. Familiarity with the Freedom of Information and Protection of Privacy Act (FIPPA) and the Personal Health Information Protection Act (PIHIPA).

Travel: None

Notes: Flexibility to work shifts (including evenings), some overtime on weekdays and weekends may be required.

Employee Group: United Steelworkers (USW)

Appointment Type: Budget - Continuing

Schedule: Full-time

Pay Scale Group and Hiring Rate: USW Pay Band 06 - $47,005 with an annual step progression to a maximum of $60,110. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Field: Health & Wellbeing

Job Posting: Mar 25, 2019

Job Closing: Apr 5, 2019, 10:59:00 PM