Customer Service Representative - SHHC/Wellwise

Shoppers Drug Mart / Pharmaprix - Toronto, ON (5 months ago)

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Customer Service Representative

At Shoppers Home Health Care we are the leading provider of everyday living solutions, helping Canadians enjoy an independent, active and healthy lifestyle. We provide a wide range of everyday living products and services for inside and outside the home through trusted, caring experts to meet your family’s changing health needs.

Our CORE values – Care, Ownership, Respect and Excellence – guide all of our decision making, and best come to life when people are authentic, make connections, and build trust. If these values ring true for you in your life and how you work with others, if you have a passion for customer service and know the importance of the little things that make service great, we want to hear from you.

As Canada’s leader in the retail health industry, we can offer you more than just another retail job.

Access to broad career opportunities as part of the Loblaw / Shoppers Drug Mart family
Competitive salary and benefits
The intrinsic reward of making a real difference in the lives of our customers
An attractive retail schedule
Job Description

Job Overview:
The Customer Service Representative provides pro-active, friendly and professional service to all customers that enter our Shoppers Home Health Care stores. They focus on delivering service that exceeds our customer’s expectations, and ensures that all customers leave with everything they require to support their health needs.

Provides excellent customer service through asking open ended questions to determine the customer needs.
Demonstrates our CORE values in every interaction with customers and team members; Care, Ownership, Respect, Excellence.
Provides compression and other fittings – stocking, braces, custom fittings
Answers customer inquiries regarding products, policies, etc.
Resolves customer complaints according to established guidelines
Performs stock counts as assigned
Receives incoming orders
Complete all sales related paperwork
Controls cash, cheques, etc. in accordance with the cash handling policy
Complies with all store policies and procedures
Complies with all health and safety regulations
Demonstrates a professional image, including clean and complete uniform with name badge
Perform other duties as required

Superior interpersonal and listening skills – pleasant, approachable, and patient
Effective verbal and written communication skills
Commitment to providing superior customer service
Punctual and reliable
Previous retail experience an asset
Previous experience in the Healthcare industry an asset
High School Diploma

Flex schedule - some weekends and evenings

Accommodation is available upon request for applicants and employees with disabilities.