Analyst, Managed Services

Canadian National Railway - Montréal, QC (30+ days ago)

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About IT at CN

CN harnesses the power of information every minute of every day to make better decisions. Almost every aspect of our business relies on technology; this is why CN invests around $100 million every year on I&T projects and infrastructure. And with close to 1,000 in-house employees, CN’s I&T team is more than a first-class technology shop – they’re railroaders, dedicated to enabling our people to work better and to helping our trains run safely.

Right now, one of the team’s biggest priorities is the Positive Train Control (PTC) project. PTC is a government-regulated initiative to increase rail safety through better monitoring and control of train movements. It consists of highly advanced technologies designed to prevent incidents like train-to-train collisions and over-speed derailments.

Why You Want this Job

The role of Analyst, Managed Services is responsible for analyzing and overseeing the performance of contracted vendors across IT. Duties include analyzing vendor performance to assess compliance-to-contract; identifying opportunities for consolidation and identifying contract performance deficiencies or areas of performance improvement.

This role will work directly with the Manager, Managed Services, to ensure the effective management of vendor relationships and outcomes and minimize duplication of effort. The person in this role must understand contractual, commercial and operational working relationships with vendors to ensure effective delivery of committed goods and services.


Contract Management 30%

Coordinate with I&T partners to aggregate vendor contract performance data and follow-up

Coordinate with I&T and vendors on contracting and invoicing process improvements and assist in working with vendors on corrective action programs.

Vendor Performance Management and Continuous Improvement 60%

Understand major initiatives and apply I&T vendor management needed to support those initiatives.

Collaborate with team members to develop standard and ad hoc reports to support vendor management, compliance validation, operational oversight, and overall vendor spending.

Leverage and support the maintenance/enhancement of tools for use in Vendor Management, including vendor tracking, analytics and performance management tools (scorecards and dashboards).

Vendor and I&T Relationship Management 10%

Harness strong working relationships with various cross functional groups throughout the company and work closely with the Managed Services Manager to implement processes, programs, and compliance.

In collaboration with various I&T teams establish internal and external policies, standards, methodologies, templates etc. for vendor interaction and conduct duties in alignment with the policies, standards and processes.



Bachelor’s degree from an accredited university in IT or Business Administration, or related major or equivalent work experience.


Develop processes and continuous improvement measures to support the Managed Services Specialist in maintaining relationships with vendors

Possess strong analytical skills in defining measures that will drive vendor performance across all I&T domains

Excellent communication (written and oral), presentation and interpersonal skills.

Strong organization and time management skills.


Minimum 2-5 years of overall work experience

One to three years of experience with responsibility for development and implementation of strategies and plans in support of an IT Vendor and Contract Management Office.

Knowledge of CN and the rail industry is an asset.

CN is an employment equity employer and we encourage all qualified candidates to apply. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.