Amazing organizations don't just happen!
Vision, strategy and innovation come to life through execution.
Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big.
Bill Gosling Outsourcing is currently looking for a Loan Verification Specialist to add to our Team.
Full Time Opportunities
Opportunity to Work From Home
- You enjoy talking to people on the phone, are empathetic, a good listener, and want to help others.
- Have a desire to grow and drive your career forward.
- Day to day you will be required to respond to customers on all inbound/outbound calls along with helping answer any questions or complaints.
- 1+ years of Customer Service experience in a call center environment.
- 1+ years of related experience (i.e. bank teller, loan processor).
WHAT YOU WILL DO
As a Loan Verification Specialist you will:
- Manage inbound and outbound calls from customers regarding loan applications.
- Assess the status of the customer’s loan application and communicate next steps to them in an efficient and effective manner.
- Review and process loan applications from submission to completion.
- Obtain and evaluate information and documents for authenticity and accuracy.
- Assess and calculate income utilizing income and tax documents.
- Utilize multiple systems to capture customer interactions with precise notation.
- Achieve monthly production goals while maintaining quality standards.
- Strive to resolve the customer's request in one call while creating an exceptional experience for the customer.
WHY WORK WITH US
- Work from Home opportunity
- $16.65/hour, plus bonus potential
- Health & Dental Benefits available after an initial waiting period
- Games room & lunch room (in office) and discounted Corporate GoodLife Memberships
- Casual Dress Code
- Amazing work culture where you can learn and grow
- Hours of operation and availability – Monday to Friday: 9:00 am to 8:00 pm; Saturday: 8:00 am to 5:00 pm; Sunday: 9:00 am to 7:00 pm
Mandatory Virtual Training – 6 weeks (from home) - Monday to Friday: 11:00 am to 7 pm
Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business.
We provide career opportunities in Customer Service, Sales, and Collections with various shifts and full time hours in our state-of-the-art call centre. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.
WHERE ARE WE
We have offices across the Globe – Canada (Newmarket, Ontario; London, Ontario; Montreal, Quebec); USA (Richmond, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK – please visit our website for additional information
CHECK US OUT FOR YOURSELF
Facebook & LinkedIn: @BillGoslingOutsourcing
Website – https://www.billgosling.com/careers
Apply now or reach one of our Branch Recruiters at 1-888-372-5708
Bill Gosling Outsourcing welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Job Types: Full-time, Permanent
Salary: $16.65 per hour
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Vision care
- Work from home