Vancouver - Point Grey Campus
CUPE 2950 (Cler/Secr/Library)
CUPE 2950 Public Serv Library
Pub Svc Library Asst 2 (Gr4)
VP Academic & Provost
Library - David Lam
Desired Start Date:
The David Lam Management Research Library (DLam) and Canaccord Learning Commons (CLC) form an integrated learning and research environment supporting UBC students, faculty, and staff, as well as other community members who require use of its collections, technology, spaces and services. The Library and Learning Commons acquires print and electronic collections, technology, and course reserve materials in support of business research. It also facilitates equipment lending, as well as the use of silent study, group study, project rooms, and specialized lab spaces. The Library and Learning Commons provides UBC Sauder School of Business students access to co-curricular programs designed to support their academic success, such as business writing and Peer Assisted Study Sessions (PASS).
This position provides moderately complex public services in the circulation of library materials and equipment to users. Provides basic to moderately complex work related to Information Services, including routine assistance, technology and equipment troubleshooting to users. Performs moderately complex work related to unit statistics. Performs moderately complex duties with relation to Periodicals and Serials, Acquisitions & Ordering, Physical Preparation and Processing, Collections Maintenance and Gifts. Performs basic work duties related to Cataloguing, and Mending and Preservation.
Works under the general supervision of the Branch Head and the PSLA 4. May be assigned duties by the Reference Librarians, the CLC Manager, and the Investment Labs Coordinator. Interacts and communicates with other staff, student staff, and librarians within the unit and in other library branches and units as well as faculty, staff, students, members of the public, other departments on campus, external service providers and vendors.
CIRCULATION, PUBLIC, AND INFORMATION SERVICES
1. Performs moderately complex work at the circulation desk; charges and discharges library and learning commons' materials and equipment; checks returned materials for holds, damage and completeness; places holds, recalls, and storage requests; processes rush cataloguing requests; modifies patron records.
2. Provides routine assistance to library and learning commons' patrons; answers directional and information requests regarding library and learning commons' holdings and services; demonstrates how to navigate UBC Library catalogue and website as well as other relevant websites; interprets patron and/or circulation records; accepts and responds to queries on library and learning commons' policies and procedures; explains and enforces library and learning commons' policies and procedures; refers in-depth or complex queries
3. Instructs and resolves problems for library and learning commons' users relating to the Pay for Print technology; performs basic troubleshooting of equipment, computer hardware, software, and connectivity problems for library and learning commons' users; explains set up of items from the equipment lending pool.
4. Assists in maintaining appearance and environment of the unit; participates in regular rounds.
5. Monitors and performs moderately complex tasks related to the room booking system.
6. Operates cash register; cashes out of cash register each evening.
COLLECTIONS ACCESS, MAINTENANCE, AND PROCESSING
7. Performs moderately complex duties related to stacks maintenance including shelving, straightening, shelf reading and shelf cleaning; dusts and vacuums books and shelves.
8. Performs duties related to collections including transfers, moves, weeding, withdrawals and discards; assists with general organization of the collection including shifting materials to accommodate growth and planned moves of library materials;
9. Performs routine updating and maintenance of item records, holding records and bibliographic records; identifies errors, inaccuracies, inconsistencies, and bibliographic changes in catalogue records; assesses names and series entries to reflect correct form of headings; performs basic updates and edits for records with incorrect statuses, material codes, locations, holdings or other errors; adds items, volumes or updates to existing records.
10. Performs basic updates to serial item records; performs serial claims operations and places orders for missing issues.
11. Receives and responds to incoming ILL/DocDel requests; searches the library catalogue and related resources for available copies; retrieves library materials from within the branch; modifies item's circulation status; copies and transmits library materials as required; prepares library materials for delivery/pick up; resolves unfilled request by verifying the citation's accuracy; applies Canada Copyright Act and the Access Copyright Agreement.
12. Receives monographic items.
13. Performs routine pre-order searching for library materials.
14. Performs moderately complex tasks related to processing gift items.
15. Checks library holdings for duplicates, missing volumes, damaged items.
16. Creates brief bibliographic holding and item records using templates, as needed.
17. Investigates access problems as they arise (broken links, Report a problem); checks links on unit subject guides and web page, as needed.
18. Physically prepares library materials, including tattle taping, barcoding, top stamping/LUO stamping, inserting addenda, errata, pockets, and applying donor plates; generates labels; applies spine labels or labelling tags for library materials; checks processed materials for accuracy and completeness.
BINDING, MENDING, AND PRESERVATION
19. Gathers and prepares materials for binding; identifies faults or gaps; ensures that established binding quotas and deadlines are met; prepares binding slips.
20. Updates unbound issues records and summary holdings for public display to reflect binding in process; charges and discharges items to reflect binding, mending, preservation in process; checks processed materials for accuracy and completeness; edits, and updates records for items returned from bindery.
21. Performs basic book repair techniques.
ADMINSTRATIVE AND OTHER DUTIES
22. Adheres to policies, procedures, and guidelines.
23. Gathers, records, and compiles data from manual and electronic sources; performs moderately complex tasks related to the maintenance, manipulation and reporting of data; generates, formats and distributes reports and tables.
24. May train new, inexperienced, or temporary staff on work procedures related to the position. Oversees the work of student staff at the front service desk when scheduled to work with them; may explain work procedures to these staff.
25. Shares input and insights on branch policies; participates in the development of projects, plans, and procedures.
26. Acts as back up for the other PSLAs, including in other branches, as needed.
27. Participates with other staff in performing regular safety checks; at end of shift checks that external doors, leading to the patios, are locked; locks door leading to the staff and librarian only area.
28. May perform opening and/or closing routines.
29. Participates in project work as workload permits; performs other related duties as outlined in the job description.
Position is accountable to the Head Librarian, David Lam Library and Canaccord Learning Commons, who also conducts performance reviews. Receives daily supervision from the Circulation Supervisor, PSLA 4.
May train new or inexperienced staff on work procedures. Oversees student assistants while working with them on the service desk. May explain work procedures to these staff.
Consequence of Error/Judgement
Works independently under general supervision. Work is performed in accordance with established procedures and accepted practices involving freedom to select which methods are applicable in any given situation. Exercises judgement when interacting with patrons. Errors in judgement with relation to patron interaction could cause inconvenience to patrons and poor public relations with patrons and the UBC Sauder School of Business. Errors in judgement related to statistics reporting could lead to misreading of Library and Learning Commons' statistics and errors in public reports. Errors in judgement related to staff training and supervision could lead to poorly trained staff, poor staff relations or poor staff morale. Errors or poor decisions could result in financial loss to the Library, a poor public image, and/or negatively affect the learning and research outcomes of students and faculty members.
High School graduation and two year Library Technician diploma. 2 years relevant experience or the equivalent combination of education and experience. Knowledge of library policies and procedures and working with integrated library systems are assets. Experience working in Circulation or in support of public services is an asset; experience working in an academic library and/or an academic learning commons is an asset. Knowledge and experience with operations of Windows based computer programs, learning management systems, printers, and other system related equipment and communication networks are assets. Knowledge of Voyager and Web-based library information systems in the areas of circulation, borrower services, acquisitions, reserve processing, and information retrieval is preferred. Knowledge of Relais is an asset. Ability to recognize, respect and work effectively with individuals and groups with diverse perspectives and backgrounds. Takes initiative in learning about language and issues relating to equity and diversity. Ability to work independently or in a team environment; ability to maintain cooperative and productive working relationships; ability to engage in workplace culture; ability to recognize and appreciate the contributions of colleagues; ability to demonstrate respect for colleagues at every level by trusting in their abilities and knowledge to perform their roles and earning respect through meeting commitments. Ability to provide quality service to customers in a courteous, patient manner; ability to resolve client complaints in a calm, non-confrontational manner, and by exercising sound judgement. Ability to communicate effectively verbally and in writing; ability to compose correspondence, and other written materials, using clear, concise business English; ability to respond appropriately to inquiries in person, on phone, and in writing, and to make appropriate referrals; ability to exercise tact and discretion. Models and demonstrates good communication through active listening and appreciative inquiry and open to providing and receiving timely, constructive feedback. Ability to understand and apply policies, procedures, and instructions; ability to make thoughtful, informed and thorough decisions; ability to exercise sound judgement; ability to analyze problems, identify key information and issues, and effectively resolve issues; ability to manage multiple task and priorities effectively; ability to respond flexibly to change. Listens to, encourages and expresses creative and innovative ideas. Open to experimenting with and improvising new ways of approaching processes, tasks or problems. Ability to gain skills and knowledge current with emerging technologies. Strong ability to maintain accuracy and attention to detail; ability to gather record and organize data; ability to identify missing and incomplete data. Ability to use word processing, spreadsheet, database, Internet, electronic mail, local area networks effectively at an advanced level (MS Office, Excel, Tableau, Word Press, Wiki preferred); ability to learn new software programs; ability to diagnose a variety of issues related to library equipment, connectivity, computer hardware and software problems and troubleshoot at a basic level. Ability to explain and oversee work processes related to the position; ability and experience in training others is an asset
Ability to accurately balance cash and resolve discrepancies is an asset.
Ability to operate library, office, cash, and document service related machines and equipment; ability to push, pull and lift heavy objects over 35 lbs or 16 kg.; ability to use step stools and climb stairs.
Ability to work a five-day workweek; able to work weekend and evening shifts as required.
Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.
All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.