Residential Operations Manager

CBI Health Group - Fredericton, NB (30+ days ago)

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Residential Operations Manager (ROM) - Fredericton, NB

You are a dynamic leader who has expertise in managing operations within a care residence, and can effectively balance client and business needs to achieve effective operations and a positive care experience. If you're such a manager, our CBI Specialized Community Sevicesl team welcomes your leadership and expertise.

Reporting to the Director of Operations, you will oversee a portfolio of care residences, lead and coach staff to ensure smooth operations for all homes and ultimately support optimal client care. Leading by example as a Residential Operations Manager, you will not only ensure that the day-to-day administrative requirements of operating the home are being met, but also contribute directly to the experience of the individuals supported by CBI Health Group within our Specialized Community Services program.

You will be working directly in each home, managing people, systems and resources, as required, which will involve travel to all assigned home locations.


As Residential Operations Manager, Residential and Transitional Care, you will:

Manage the daily operation of assigned residences to assure quality services that meet the therapeutic, social, emotional, health, and safety needs of the clients, in accordance with CBI Health Group’s Philosophy of Care, established Policies & Procedures, Standards of Conduct, Best Practices, and regulatory requirements
Provide team leadership for all homes, schedule Direct Support Worker and Team Lead staff, provide home-specific onboarding and training, and ensure team members understand their roles and are performing to expectations
Monitor client and staff safety, minimize risks and ensure the environment is safe at all times,
Manage ongoing maintenance of all residences and equipment, ensuring monthly inspections are completed to ensure safety standards, codes and licensing requirements are met
Ensure homes are well stocked with groceries and household supplies
Work collaboratively with the Clinical Care Manager in hiring Team Lead and Direct Support Worker staff, and ensuring follow through on the Individual Support Plan, Plan of Care, and Behavioural Support Plan
Liaise proactively with other business partners in Operations, People and Culture, IT, Marketing, Finance, Quality and Risk, sharing best practices and collaborating on provincial or national initiatives
Ensure all individual needs and contractual obligations are met or exceeded while maintaining alignment with the budget and business needs
Ensure monthly financial and key performance indicator (KPI) reports and results for the region and independent business units are analyzed and actioned
Assist the Business Manager with planning and implementing move-in/move-out procedures, such as overseeing or setting up furnishings in new housing units, and setting up or cancelling utilities
Assist with monitoring client finances (personal cash, expenditures, and reimbursements).


To take on the role of Residential Operations Manager, Specialized Community Services, you must:

Hold a bachelor’s degree or diploma in a health or social sciences related field
Have at least 2 years of experience working directly with clients with intellectual/developmental disabilities and/or mental health diagnosis
Have a track record of successful health care operations management and/or residential home management
Have a minimum of 1 year of experience in a supervisory or leadership role
Combine conceptual thinking skills with a results orientation
Be committed to ensuring a positive client and family experience
Demonstrate a strong sense of personal accountability and be able to instill that in others
Be highly organized and able to function in a fast paced environment
Be highly skilled in interpersonal relations and communications.
Be self-motivated and adept at working autonomously while leading and motivating an engaged, dedicated team of staff

About CBI Health Group:
CBI Health Group is Canada’s largest provider of integrated community healthcare. For over 40 years, we have remained totally committed to improving the health and enriching the lives of Canadians.

What sets us apart is our ability to work as a unified network dedicated to the ongoing learning that allows us to foster best practices, improve access to care and create better results for our patients.

In over 300 facilities, our services are provided by a dedicated team of more than 13,000 administrators, support staff and caregivers that include physiotherapists, occupational therapists, registered massage therapists, kinesiologists, chiropractors, speech-language pathologists, psychologists, physicians, nurses, dietitians and behaviour therapists.

CBI offers services through its various business segments. These include Rehabilitation Clinics, Home Health, Neurodevelopment (Monarch House),Workplace Solutions, Assessment Services, and Residential and Transitional Care. Our expanding transitional and residential community care network now numbers more than 112 homes nationwide.

At CBI, our people really care and believe that by working together, we can aim higher and make great things happen every day.

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CBI Health Group is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.

To apply for this position, submit your resume to Allan MacLean at, stating “Residential Operations Manager Application” in the subject line. We thank all applicants; however, only those selected for an interview will be contacted.