Network Administrator

Binatech Software Inc. - Hamilton, ON (30+ days ago)

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Intermediate Network Administrator

We Are:

A busy and growing IT managed services provider with clients in the Southern Ontario and Western NY. Our core services include network monitoring, preventative maintenance activities, project management / fulfillment, and help desk services to multiple SMB clients.

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We are seeking an individual to service clients from our Hamilton ON office location. This individual must be highly motivated, self-directed individual with strong technical leadership and abilities, to work on our managed services team. A demonstrated track record of successfully managing your day-to-day tasks while at the same time, being involved and staying on track with strategic projects and initiatives is a requirement.

This role also requires customer account ownership at a technical level, so clear written and verbal communication is a must, as well as an ability to translate complex technical concepts to end users and executives at a level they can easily comprehend.


  • The successful candidate will work under the general direction of the Service Manager
  • This person will be working within a dynamic team of individuals who are responsible for providing preventative and reactive IT support to our clients with various architectures.
  • The individual will also work on L3 escalations, higher end client work and also various projects as they relate to Server, VM, SAN, Network Infrastructure jobs
  • Work on designing solutions for clients and be a technical resourse for the other technicians and the Sales Department on the quoting side of the jobs
  • This person will also drive technology, not only for the clients but for Binatech as well
  • Mentoring other technicians
  • Attending appropriate training sessions and conferences as required

Key Accountabilities and Responsibilities:

  • The successful candidate will be jointly responsible for the support and management of our client’s networks which range from 1 to 25 servers and end-user groups ranging from 10 to 150 users.
  • This is an excellent opportunity for an individual with in-depth knowledge and hands-on experience with Windows 2008, 2012 Servers, Active Directory, MS Exchange, VMWare and Network Services.
  • Ability to work as a technical liaison/leader with clients.
  • VMWare experience a must
  • Administration and day-to-day management of the Server Infrastructure with a focus on Windows 2008, Exchange, Active Directory, MS SQL, MS SharePoint and ESX.
  • Technical problem isolation and resolution capability.
  • Strict adherence to the use of our ticketing system for ALL incidents, changes, problems, and communication with end users and stakeholders.
  • Ability to correlate incident trends into problem management and execute permanent fixes.
  • Provide support to production systems in a 24x7 environment.
  • Review and interpret alerts and provide advanced response, analysis and incident management.
  • Install, support, patch and maintain Windows servers.
  • Assist with technical issues as they relate to desktops.
  • Plan and manage the required service changes and deploy service releases into Production (and non-Production) environments.
  • Design and implement a wide range of projects; including server consolidations, migrations and upgrades.

Desired Skills and Experience

Qualifications and Competencies:

  • Mandatory minimum 5 years practical technical IT experience pursuant to this job posting.
  • VMWare experience of a minimum 3 years
  • Experience managing Windows Server 2003, 2008R2, 2012
  • Experience managing Exchange 2007/2010
  • Excellent verbal and written communications skills. You must be clearly understood over the telephone and in writing as this position entails regular communications with clients.
  • Hands on support of Windows server (2008/2012), MS Exchange (2007/2010), MSSQL, MS SharePoint, Active Directory, Group Policies, HTTPS, FTP(S), DNS, SNMP, RDP, HTTP, Monitoring and Reporting Systems
  • Knowledge of network hardware, including Cisco routers, switches, firewalls, wireless controllers & access points
  • Ability to carry out in-depth technical research and analysis of software and hardware.
  • Experience in making use of available resources, including technical specification documents and white papers, knowledge database, expertise forums and others.
  • Working knowledge of LAN/WAN environments and protocols
  • SAN experience is an asset.
  • Ability to manage projects and assignments, both from the technical and procedural points of view, ensuring all key aspects are addressed and timelines met.
  • Ability to manage high pressure situations and deal with challenging issues
  • Demonstrated experience managing multi-tiered environments and mission critical systems in high availability configurations
  • Experience with backup and restore operations
  • Self-interest to keep abreast with technology and industry best practices
  • Ability to work independently with minimal supervision as well as a strong team player
  • Great people skills with excellent communication and interpersonal skills
  • Passionate about your work and creating quality solutions
  • Attention to detail and strong problem analysis and solving skills
  • A positive attitude with creative thinking and willingness to attempt a wide variety of tasks
  • Ability to work independently and in a team environment
  • Valid driver’s license.

Copyright with Binatech Software Inc - 2019

Reference ID: TECH_MAY2020

Job Types: Full-time, Permanent

Work remotely:

  • Temporarily due to COVID-19