Ocean Export Customer Services Agent

Expeditors NL - Mississauga, ON (5 months ago)

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Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

15,000 trained professionals
250+ locations worldwide
Fortune 500
Globally unified systems

Job Description
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operating system
Track and trace shipments as required
Utilize Process Monitors and Workflows daily
Arrange customer orders in a timely manner
Ensure documents are sent to clients and files closed and turned over to destination in a timely manner
Ensure accurate and timely client invoicing
Interact with our customers in arranging their shipments, exceeding customer service expectations
Contribute to maintain strong relationships with suppliers (steamship lines, trucking companies, and others)
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency
Ensure all customers' standard operating procedures are followed and updated
Meet KPI standards, as per the company procedures
Overseas communications, timely responses to emails and requests (internal and external)
Post-secondary education required
Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience
Understanding of transportation documentation and INCO terms
Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational and team skills
Self-Motivated with strong desire to learn
Strong computer skills (Excel, Word)
Fluent in English
Ability to work in a fast paced environment
Additional Information
Expeditors offers excellent benefits

Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long Term Disability Insurance
RRSP Retirement Savings Plan
Employee Stock Purchase Plan
Training and Personnel Development Program