Customer Service Representative

NFI Industries - Brampton, ON (27 days ago)

Apply Now

The Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.

Essential Duties & Responsibilities:

  • Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
  • Processes and inputs all customer orders
  • Produces stock reports to check for product availability
  • Produces all related paperwork and necessary information required for customer work orders
  • Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
  • Provides follow up with other departments to ensure service standards are being met
  • Assures proper invoicing of accounts by verifying computer generated invoices
  • Prepares shipping and tracing information to customers as required
  • Maintains damage records and back order logs
  • Communicates customer feedback to management including any signs of dissatisfaction
  • Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
  • Oversees all paperwork associated with orders and maintain the corresponding files
  • Maintains current and accurate procedure manual, which details the processing requirements for each account

Requirements:

*
2 or more years of experience in a customer service role in logistics, transportation or warehouse environment

*
Proficient in Microsoft Office with an emphasis on Word and Excel knowledge including MS Office applications.

*
Excellent data entry accuracy

*
High school diploma required. Post-secondary education in Warehousing Transportation, Operations Management, or related field an asset.

*
Excellent oral and written communication skills

*
Skilled at providing exceptional customer service over the phone and email

  • Prioritizes work flow to ensure deadlines are met in a fast-paced environment and adapts to shifting priorities
  • Detail-oriented with a high level of accuracy
  • Works effectively as part of a team
  • Familiarity with 10-key

Other:

  • Must be able to work in varying facility conditions.
  • Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed

To all agencies: Please, no phone calls or emails to any employee of NFI about this opening. All resumes submitted by search firms/employment agencies to any employee at NFI via-email, the internet or in any form and/or method will be deemed the sole property of NFI, unless such search firms/employment agencies were engaged by NFI for this position and a valid agreement with NFI is in place. In the event a candidate who was submitted outside of the NFI agency engagement process is hired, no fee or payment of any kind will be paid.

Job Type: Full-time