Hospitality Supervisor

Woodbine Entertainment Group - Vaughan, ON (30+ days ago)

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For over 100 years, we have been the engine that drives the Ontario horse racing industry. From King’s and Queen’s trips to Canada, to first dates, anniversaries and unforgettable horse races, we create winning experiences for all our guests.

Join a certified Great Place to Work team and be part of the future of horse racing and entertainment. Access exciting programs that can help unlock your potential while developing challenging and rewarding career goals. As we grow, we need dedicated people to join our cause. Be part of Woodbine Entertainment and get inspired to make work awesome!

Our Values & Beliefs

| WOW EVERY GUEST | OWN IT! | LISTEN & CONNECT – PEOPLE MATTER | FUEL THE FUN & PASS IT ON | TRUST IN OUR TEAM | #WE CARE | PURSUE YOUR POTENTIAL |BE BOLD| BE ALL IN |

Under the direction of the Assistant General Manager, the Operations Manager is accountable for the day to day operations of the restaurant including staffing, cost controls, staff training, budgeting, administration and active floor management during service. The goal is to maximize sales and revenue through customer satisfaction and employee engagement.
Key Responsibilities
Under the direction of the Assistant General Manager, the Assistant Manager is accountable for the day to day operations of the restaurant including staffing, cost controls, staff training, budgeting, administration and active floor management during service. The goal is to maximize sales and revenue through customer satisfaction and employee engagement
Develop teams that always strive for “Winning” guest experiences
Build and maintain relationships with guests, team members and senior management alike
Follow bar, beverage and wine control procedures exactly
Provide general administrative support for the restaurant
Show leadership in creating a culture that revolves around the experience and enjoyment of horse racing, sports, food and drink
Demonstrate high personal integrity, business ethics and takes every opportunity to promote the venue
Conduct recruitment and selection and training and development initiatives as well as performance management and employee coaching
Assist with the tracking of sales, invoicing, and managing inventory
Conduct briefings with staff prior to each shift/special event
Ensure accuracy and timeliness of payroll records

What we are looking for:
Post-secondary diploma/degree in Business or Hospitality
Minimum 2 year in a food & beverage/restaurant supervisor position.
Minimum 4 years’ experience in a high volume, fast paced hospitality environment
WSET Intermediate Wine Certificate or comparable an asset
Advanced knowledge of effective leadership techniques.
General knowledge of budgeting and general accounting principles
Balance knowledge of professional sports and a general understanding of the horse racing industry.
Knowledge of pari-mutuel wagering an asset
Proficiency in all Microsoft Office applications including Word, Excel, PowerPoint and Outlook
Demonstrated experience managing a business and developing people.
Strong leadership and inter-personal skills.
Guided by our Values and Beliefs, Woodbine Entertainment commits to providing an authentic and empowering work experience! Please reach out if you're ready to embrace change and be part of a new breed of experience while working for one of Canada’s certified Great Places to Work!