Systems Engineer - Sales

f5 - Field, ON (30 days ago)

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Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Desired location: San Diego, CA

The Sales Engineer (SE) is a technical role that is part of a highly technical sales team, which supports sales and promotes customer happiness. Primarily providing pre-sales technical support for the implementation of products/applications/solutions. This includes presentations, product demonstrations, assessment of potential application of F5 solutions, and the development of account plans.

Primary Responsibilities:
Act as a trusted advisor providing technical expertise through Sales presentations, Solution designs, Solution demonstrations, and Proof of Concepts
Provide solution designs, and systems engineering configurations
Develop and Maintain a high level of technical knowledge of F5 product set, the relevant industry, and Sales aptitude
Design differentiating solutions and articulate technical and business value of F5 Solutions against competitors.
Design technical solutions that can solve customer business problems or create a new service offering
Participate in the development and support of content (presentations, WP’s, use cases…) for customers and partners
Maintain knowledge of competitive landscape and share with peer group
Champion a collaborative, team-based environment, sharing standard methodologies and success and building positive relationships
Effectively negotiate and pursue conflict resolution
Own or assist on Change Request (CR) and Customer Special Request (CSR) cases on behalf of customer
Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
Perform other related duties as assigned

Customer support activities include:
Can articulate the F5 Sales Strategy, Messaging, and positioning F5 value proposition for customer business objectives
Develop and maintain trusted advisor relationships with customer technology staff and management
Consistently provide outstanding customer service during pre-sales and post-sales activities
Can deliver sales pitch/whiteboards at CxO level through to detailed technical staff
Actively use Salesforce.com for each opportunity and named account
Partner with sales team to develop and manage Technical Account Plan and/or Territory Account Plans
Understand and effectively utilize F5 organizational resources
Actively utilize SE tools: CSR, Idea, Hive, Mainstreet, and others
Identify and qualify technical opportunities
Influence Sales strategy
Determine viability of opportunity and map out account political structure

Post sales activities include:
Understand and follow critical issue process
Partner with the F5 Technical Support and customers/partners to problem solve

Qualifications:
8+ years related industry experience in a dynamic high-tech environment with a BA/BS or equivalent work experience.
5+ year pre-sales experience
System administrator skills with UNIX, Microsoft or application knowledge
Proven grasp of LAN and WAN networking protocols and technologies, including switching, routing, and security (e.g., Layer 4-7, firewall, DDoS, etc)
Industry trends and cycles
Excellent written and oral interpersonal skills
Excellent presentation skills.

Added Plus:
Industry and F5 Networks-targeted technologies i.e. Application Delivery Control, Application Access Control, SSL intercept/inspection, and Web Application Firewall Security.
Good understanding of LTM, DNS, AFM and DDoS

Application development experience with any of the following:
Open source and public cloud technologies (Github, Ansible, AWS CFTs, Azure ARM templates, GCP, etc.)
Modern development methodologies (Agile, CI/CD)
Static and dynamic code analysis security technologies
Applications written or refactored for containers (Docker, Kubernetes, etc.)
Various scripting and programming languages and operating systems (tcl, python, Assembly, C, Javascript, Node.js, Linux OS, etc.)

Physical Demands and Work Environment:
Duties are performed in a normal office environment while sitting at a desk or computer table.
Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.
Duties will require being on call periodically and working outside normal working hours (evenings and weekends).
Duties may require out of town travel up to 30% of the time.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

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The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.