Listening to Albertans. Going deeper to understand who they are and where they’re going. Translating the complex world of banking and investing into brilliantly simple solutions. Through all this, we believe we can create happiness. This is the ATB way.
Job Number: 2564
Location: Fort Saskatchewan
Apply by: September 29, 2021
Leader: Larry Higdon, Branch Manager
Is this a Union Position: Yes
As ATB’s next Customer Service Representative, you are responsible for providing face-to-face core transactional banking services to ATB clients. This involves providing professional and efficient customer service by identifying client needs and matching them with the right products, solutions and experts.
Deepening relationships with our clients by having conversations to understand their needs and how we can help them reach their goals
Transforming the client experience by introducing our clients to experts and educating them on our digital tools and resources
Maintaining and building client relationships by providing optimum customer service
Developing and building internal partner relationships with other ATB departments, supporting branch operations to meet customer service requirements and to assist with resolving issues or concerns
Following tactical service routines, best practice processes and procedures on all administrative and operational activities within the branch
Processing cash and clearing transactions, abiding by current policies
Actively participating in branch team meetings
Providing assistance and coaching to other CSR's, as required
Ensure branch assets are properly safeguarded and that premises and equipment are maintained and that collateral documents are properly controlled
Taking responsibility for personal development plan; schedule meeting with manager to discuss development plan.
Success at the branch level means:
You are a creative team player who is flexible, cooperative and demonstrates a desire to work within a team
You demonstrate an ability to deal with change, make decisions and implement creative solutions
Have successfully completed Grade 12, preferably supplemented by post-secondary business courses
Have a demonstrated ability to work with numbers
Customer service and/or sales experience is required
Knowledge of personal lending services and products is desired
Preference will be given to applicants with previous banking experience
At ATB, we know that highly talented people can readily transfer their skills. If you believe your skills and experience are transferable, please consider putting your name in the running.
Online applications are preferred. Please contact us should you require any accommodations.
Purpose. Growth. Advancement. Fun. Rewards… learn about our perks and benefits.
A little about ATB:
We are Alberta’s largest, home grown financial institution and for the last 80+ years, we’ve transformed people’s understanding of what banking can–and should–make possible. Today, 5,500+ ATB team members embrace a growth mindset in order to help bring ATB’s story to life, delivering happiness to our customers and team members alike. It’s why we’re also a highly sought after, award-winning employer. The best part is, we’re just getting started. Join us, and create happiness.
To learn more about atb, visit atb.com.
What happens next?
If you are shortlisted for this opportunity, you will hear from us after the posting close date regarding next steps. We will also keep your application on file for future roles.
We are an equal opportunity employer. Find out more about what to expect when applying.
Stay in touch!
ATB is happy to know you’re interested in a career with us! Follow us on LinkedIn, Facebook and Instagram to get the inside scoop on what our team is up to.