Casual Dining Supervisor

Great Canadian Casinos - Pickering, ON (30+ days ago)

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Posting Date: December 10, 2019

Position: Casual Dining Supervisor – Full Time

Company: Pickering Casino Resort

Location: 2028 Kellino Street, Pickering, Ontario

Pickering Casino Resort is seeking a Casual Dining Supervisor!

Don’t miss the opportunity to join One Toronto Gaming’s new Pickering Casino Resort Food and Beverage team!

This exciting career opportunity at the new Pickering Casino Resort is seeking dynamic individuals with a drive to succeed, strong guest relations and supervisory skills; responsibilities of this role will align with the position of a Casual Dining Supervisor upon opening of Pickering Casino Resort.

Upon opening and under the general direction of Manager of Casual Dining, this position is responsible for responsible for overseeing and directing front of house staff to ensure the restaurant operations is operating smoothly. The Casual Dining Supervisor is responsible to provide excellent internal and external customer dining experience while engaging with customers to obtain feedback. Manages the performance of the front house staff and encourages a welcoming work environment. Ensures adherence to all policies and procedures. Above all else, management must lead by example to create Great Experiences and Memories for all guests and colleagues!

Pickering Casino Resort is slated to open in early 2020 and will feature a number of gaming and dining options, while the second phase will include a full scope of entertainment amenities and hotel offerings. Once complete, the Pickering Casino Resort will include a casino, hotel, entertainment center, and multiple food outlets, providing a mix of adventure, culture, cuisine, and entertainment.

The ideal candidate is an energetic professional with proven knowledge, skills and abilities, executing the following in support of the company’s vision, mission and values:

Excellent internal and external customer service skills;
Ensure safe and responsible service relative to all aspects of the sale and service of all food and beverage products;
Ensure employees report to work adhering to company policies and procedures;
Supervise employees and reinforcing company expectations and areas of improvements;
Assign responsibilities and duties to respective roles to effectively manage operations;
Conduct performance evaluation, coaching and issuance of corrective actions to employees as required;
Maintain payroll systems including authorizing shifts, calculating bi-weekly time sheets, monitoring attendance and attendance management program for employees;
Strong understanding of the cash system policies and procedures and ensure compliance;
Complete daily reports and documents as required;
Responsible to assist with the full recruitment process;
Resolve customer concerns and complaints promptly and respectfully;
Provide training to new and existing employees and development opportunities;
Develops communication implementation plans to optimize performance of entertainment, promotions and special events; maximizes awareness and participation from team members and guests.
Liaises with marketing operations team members to report on site marketing results (e.g., event revenue, implementation strategies, best practices, guest and team member feedback, etc.)
Supports the GEM program with team member awareness initiatives and measurement of guest satisfaction
Contributes to annual site marketing plan and budget; maintains budgeted loyalty and promotional costs for campaigns and special events, including advertising.
Liaises and communicates effectively with all appropriate operational department heads.
Develops and cultivates strong working relationships with all stakeholders: guests, ownership, team members, vendors and regulators.
Ensures compliance with licensing laws, health and safety and other statutory regulations.

Performs other duties as assigned or directed.

Successful applicants will demonstrate the following qualifications:

High School Diploma; Post-secondary education in marketing, tourism, hospitality, public relations, advertising or management is an asset;
Minimum 3 years of front of house experience working in a high-volume multi-unit establishment or Casino;
Must have a minimum of 3-years supervisory experience;
Proven knowledge in food and wine;
Experience supervising in a unionized environment is an asset;
WHIMIS Certification and/ or Food Safety Training is required;
Must have knowledge in Point of Sale system (POS) and inventory management systems;
Ability to work independently under pressure in a fast-paced work environment;
Excellent leadership and time management skills;
Must have strong customer service orientated background with strong people and diversity skills;
Fluent in English, both written and verbal;
Possess strong conflict resolution skills including employee and customer disputes;
Must be able to obtain and maintain a Category 1 AGCO license and Smart Serve Certification
The ability to obtain registration as a Category 1 Gaming Assistant with AGCO
Ability to obtain SmartServe

Pickering Casino Resort candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights. The hours of work will be based on operational needs. Ready to embark on your next adventure?

One Toronto Gaming accommodates people with disabilities throughout the recruitment and selection process. Applicants are encouraged to advise Human Resources of requirements in advance.