Member Services Representative

Assiniboine Credit Union - Winnipeg, MB (30+ days ago)

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Role Overview

Reporting to the Manager, Member Service, the Member Service Representative serves as a knowledgeable and confident ambassador for the credit union products, services, and values, identifying opportunities that best suit the members’ financial needs. Responsibilities include answering member inquiries and providing advice regarding ACU credit union products & services, and referring members to other specialists within the credit union. The successful candidate will be required to float and work at different branches within the city of Winnipeg.


Provide a high level of service by attending to members and visitors in a courteous and professional manner, ensuring all advice and service delivery standards are met and exceeded at all times.
Analyze the members’ needs to determine alternative credit union services and products that will benefit the member most.
Provide advice and service delivery on credit union products, ensuring that referrals are directed to the appropriate person or department within the credit union.
Solicit new members and contribute to the overall business development through service excellence and product knowledge.
Meet personal and referral targets, as well as work in collaboration to successfully achieve overall branch and business targets.
Provide transactional service to members by processing cash/cheque deposits, withdrawals, loan and utility payments, money orders, etc.
Ensure all inquiries, information requests and transactional services are completed accurately and efficiently.
Resolve member complaints and problems when possible, referring more complex problems to the appropriate person or department - ensuring seamless member service.
Observe and adhere to all credit union policies and procedures on internal control and risk management including security requirements for cash custody & safe guarding, frauds, forgeries and robbery procedures.
Stay abreast of all product knowledge, functional processes and procedures in order to facilitate quality and seamless delivery of sales and service to members.
Understands, respects, and supports ACU’s commitment to corporate social responsibilities, respectful workplace and diversity initiatives.
Employees are required to keep strictly confidential the affairs of anyone whose private information becomes available to them in the course of their duties.

The competencies for this position typically obtained through the achievement of a grade twelve diploma, plus two to three years of job related experience.


Cash handling experience including counting cash and balancing activities
Customer Service experience with strong attentions to detail
Effective communication skills with a focus on building relationships
Proven experience in completing activities with accuracy and attention to detail
Utilizes effective problem solving skills in every day work
Independently manages multiple tasks and priorities
Identifies as a self leader and a strong team player
Proven experience with various computer applications
Knowledge of credit union products and services, policies and procedures is an asset.

Additional requirements:
Availability to work evenings and Saturdays is required.
Availability to work at all of the the Assiniboine Credit Union locations within the City of Winnipeg is required.

Who we are:
As one of Manitoba’s Top Employers (2020), the culture of Assiniboine Credit Union is supportive of the individual while focused on the greater community. You’ll be motivated by shared values and encouraged to always think about how, through financial sustainability, we can do more for our members, our employees and our community.

Choosing to work at Assiniboine Credit Union means that you’ll be working for an organization that…

puts people, planet and prosperity first,
values diversity and inclusion,
is focused on social and environmental responsibility,
supports employees through training programs and long-term career development,
offers a competitive total compensation program which includes bonuses, a matched pension program, and health and dental benefits

If doing things differently and doing more is part of who you are, join us on a rewarding journey where your personal aspirations and career goals can align.

To apply for this position, please submit your resume and cover letter by Friday, August 21. We thank everyone who applies but only candidates selected for an interview will be contacted.

We are committed to workforce diversity and actively recruit people with diverse backgrounds, experiences, and perspectives reflecting the community in which we live and work.