In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.
Provide exceptional client care as primary customer service contact
Respond to customer requests directly (or indirectly from the Senior Account Manager/Account Executive and/or Marketer), compiling information and submitting information to appropriate insurance companies and binding coverage where appropriate
Participate in formal account reviews; assisting in account rounding and working diligently to provide value-added services for clients
Prepare submissions in Policy Works and EPIC
Prepare proposals, cover notes, customer correspondence, certificates, and invoices as per agency standards
Assist Account Teams with various administrative function
Review and prioritize all assigned tasks on a daily basis including, company mail, emails, abeyances/activities
Maintain accuracy of electronic files that may be housed in EPIC, Policy Works, Certificate Exchange and physical files as per agency standards
Manage the Marketing of accounts to include new, renewal, and midterm changes
Collect data from the client, create an expert submission to be presented, negotiate suitable rates and coverages with company underwriters, present account executives with best programs, and bind coverage.
Provide training and guidance to new Insurance Advisors on the team
Other responsibilities as needed
As the successful candidate you are self-motivated with a strong sense of urgency and the ability to provide measurable deliverables to Account Managers and clients. You have up to ten years of commercial experience as an Insurance Advisor, and a level 2 insurance license.
Employment offer is subject to successful completion of a background check.
Skills, characteristics & qualifications:
Good communication, problem solving and critical thinking skills
Pro-active and a self-starter
Commercial bonding experience is required
Experience with marketing and assisting with client contacts on accounts within the book of business
Confident to work independently without supervision
Superior client service, presentation and interpersonal skills
A keen attention to detail
Solutions oriented and a critical thinker
Work well in a fast paced, client-focused environment
Motivated to contribute within a team environment
Why Choose HUB?
Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development _._ Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.
We are the perfect fit if you:
are seeking a progressive work environment at a rapidly growing organization
have a desire to help others protect their future
have an entrepreneurial spirit and are challenged by the opportunity to grow the business
are focused on learning and development to enhance your industry knowledge and expertise
are a self-starter willing to invest time and energy to learn the technical aspects of our business
believe in integrity and building success by developing relationships with others
Department Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel: Up to 25%
Required Education: Some college (no degree)