Paragon Testing Enterprises - Vancouver, BC (30+ days ago)

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PARAGON TESTING ENTERPRISES operates in the highly competitive and rapidly growing industry for English proficiency tests and their instructional products and services. As a subsidiary of The University of British Columbia, Paragon aspires for its tests to become the Canadian tests of choice for immigration to Canada and for admission to Canadian universities and colleges via the implementation of cutting-edge practices; our drive for excellence and maximizing potential and expertise.

The successful candidate will join the Technology team as a Senior System Administrator and help with the network administration and maintenance of our mission critical software and computer systems. This also involves participating to establish methods and protocols for improving Paragon’s systems.

This position reports to the Manager, Technology.

As part of a team effort, the Senior System Administrator will:
  • Provide a strategy for securing and managing critical (internet, email and phone) services across our offices in Vancouver, Toronto, and Singapore
  • Host, secure, manage, and support applications on-premises, and on Amazon / Azure
  • Develop disaster recovery procedures that ensure systems and data are backed up regularly, stored off-site and routinely restored to verify that backups are valid
  • Develop proactive / early warning systems to monitor and escalate issues with production infrastructure, capacity, web, application and database systems
  • Install, configure, maintain, troubleshoot, and support complex network solutions (switches, routers, load balancers, firewalls, reverse proxies, VPN, remote access, VOIP, wireless, printers, etc.)
  • Maintain and support our corporate equipment (workstations, laptops, phones, etc.) and minimize downtime
  • Conduct audits to ensure that software licences, service agreements, warranties and IT equipment purchases are renewed and valid
  • Collaborate and follow up effectively with stakeholders
  • Follow up with the Manager, Technology regarding timelines and network administration issues
  • Identify areas of improvement in security / network administration, and implement these improvements once approved
  • Present technical presentations in network administration or technology-related to the IT and security industry
  • Perform technical support as required
  • Excellent technical knowledge of Windows operating systems (Windows 10, 2012/2019 Server) and Linux variants
  • Excellent technical knowledge of network hardware, protocols and standards, including RAID, Active Directory/LDAP, TCP/IP, HTTP/HTTPS, SSL certificates
  • Excellent knowledge of VMWare
  • Good knowledge of Python, PowerShell, and/or other scripting languages
  • Good knowledge of Microsoft SQL Server and Microsoft IIS
  • Undergraduate degree in Computer Science, Computer Engineering, or related discipline from an accredited post-secondary institution
  • Graduate degree in Computer Science, Computer Engineering, or related discipline would be a significant advantage
  • CCNA/CCNP/VCP certification
Experience and Abilities
  • Minimum five years' of experience working in positions of network or systems administration
  • Experience working alongside software professionals in troubleshooting technical issues
  • Experience working with non-technical staff regarding business workflows and requirements in a collaborative manner
  • Experience writing detailed technical requirements, business workflow documents, software testing documents, and other technical articles and blogs.
  • Strong critical thinking and problem-solving skills with careful attention to detail
  • Excellent communication skills, both written and oral
  • Ability to present technical concepts to both technical and non-technical audiences as required
  • Occasional travel might be required
  • Must be willing to work evenings and weekends as required
  • Must be eligible to work in Canada
Type of position: Permanent, full-time
Start date: As soon as possible
Salary: Commensurate with candidate's qualifications
Location: Broadway Tech Centre, Vancouver, British Columbia