Scheduling & Reporting Analyst/Customer Service Representative

Transx Ltd. - Winnipeg, MB (30+ days ago)

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About TransX

TransX Group of Companies is the largest provider of premier integrated transportation and logistics services across North America. With 9 locations across Canada and the USA, 2600 team members and over 4000 trucks and trailers, our team is dedicated to building strong business relationships and providing service excellence to support our customer’s business needs.

TransX team members demonstrate a high level of initiative, commitment to customer service excellence, passion for providing innovative solutions and achieving results. As an industry leading company in the transportation and logistics industry and one of Canada’s 50 Best Managed Companies, TransX supports team members in achieving their potential, and values relationships build on trust, respect and integrity. Our goal to be the best begins with employing the best, that’s why TransX is dedicated to recruiting, retaining and developing the best employees in the industry.

For more information visit www.transx.com and follow us on LinkedIn.

The Opportunity

TransX has an exciting opportunity for a Scheduling & Reporting Analyst/Customer Service Representative in our Winnipeg Terminal Operations area.

This position is the main operational point of contact between TransX and our customers. As a part of the Operations team, the successful candidate must be an effective communicator with a passion for customer service excellence.

Key responsibilities include, but are not limited to:
Monitor shipments and prepare daily shipment tracing reports
Act as the main point-of-contact to customer accounts
Provides quality service to both internal and external customer issues, ensuring issues are resolved in a timely manner
Effectively and accurately communicate potential service issues
Actively participate in the resolution of issues
Communicate with other members of the team (including other TransX terminals)
Answer calls and assist with customer inquiries
Provide support to the management team as needed
Data entry
Administrative tasks
Qualifications

The successful candidate must be a motivated and conscientious team player capable of working in a dynamic and fast paced environment along with the following skills and abilities:

Proven effectiveness with working under pressure in a demanding, dynamic and time sensitive work environment
Self motivated, self-starter capable of remaining flexible to changing work priorities
Capable of analyzing data to make sound business decisions on suitability and effectiveness of corrective and preventative actions
Demonstrated ability to function as a proactive change agent, passionate about quality and customer loyalty
High tolerance for ambiguity
Experience in service or transportation industries preferred
Customer service experience
Strong problem solving skills with a high level of priority management
Excellent written and oral communication skills
Demonstrated positive interpersonal skills
Demonstrated working ability with Microsoft Office (Word, Excel, Outlook and Excel)
Positive "can do" attitude and commitment to team success
Effective communication skills with the ability to liaise with all levels of the team
Bilingual in French and English would be an asset
The Rewards

TransX Group of Companies provides you with the opportunity to grow and develop your career in a dynamic and entrepreneurial environment. We offer on site cafeteria, free parking, service recognition awards, discount on gym memberships, social club and community focused activities along with a comprehensive benefits package.

If you have a passion for results and want to grow your career with a dynamic and growing industry leader, please submit your cover letter and resume by clicking on the apply button above.

TransX is an equal opportunity employer with a strong commitment to the individual and collective growth of our employees and a commitment to diversity and inclusiveness in the workplace.

We thank all candidates for their interest; however only candidates selected for an interview will be contacted.