Associate Creative Director

SMITH - Gatineau, QC (30+ days ago)

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SMITH helps some of the biggest brands in the world design and build the most useful, joyful and frictionless customer experiences possible. Fortunately, more brands want more of our work, so we’re looking for a talented Associate Creative Director (ACD) who has their heart set on the challenge of creating great work in a team-oriented work environment.

We as the Customer Experience Design (CXD) team want artists who love everything about design: the process, the craftmanship, the details. We want people who get annoyed at bad

line breaks. We want people who believe in the power of best practices but crave ingenuity. We want folks who inspire and are inspired. We want artists who love to share great ideas as much as creating them. And most of all, we want people who are people. At SMITH, the creatives take care of each other and that requires as much humanity as it does talent.

We love design, we collaborate, and we deliver outcomes for our clients. We combine skill, creativity, and knowledge of the latest technologies to create something new and intuitive. From HTML and CSS to XD and Zeplin, we aim to design and deliver the future of eCommerce for our clients and their customers. So, let’s see if we’re a good match!

Role Description

You are an ACD. You are a leader in front of the client and a supporter of the designers who report to you. You aspire to create and direct beautiful designs that elicit desired emotions & behaviors from the user and express & evolve our clients’ brand appropriately. You support, lead and execute on the creative vision for the visual design team strategically and tactically. You have a talent for blending your impeccable visual design skill with experience derived from best practices, business insight and wireframes by your UX teammates. That also means you’re super at communication with your design team, the broader SMITH team and with the client. You are driven by a desire to create thoughtful, portfolio-worth, and exceptional high-fidelity work. Other things that describe your unique creative prowess:

Who you are

You speak RGB and CMYK with a little AR + VR mixed in
You are articulate verbally and visually
You thrive in a collaborative design environment and enjoy working with and leading design teams
You have the confidence and maturity to know that great ideas come from anywhere and anyone
You think strategically and conceptualize creatively while working cross-functionally in teams in a fast-paced environment
You’re able to distill a client’s wants and needs into a vision for appropriate directions for design solutions
You know how to articulate a vision in an actionable way for your designers

What you’ll do

Reports to the Executive Creative Director
Serves as creative lead and manages creative teams on major accounts
Directs all phases of creative work for major accounts from concept through production
Support and influence the creative vision for the UI team tactically and strategically
A large part of your focus is on the humanity of design and the creative process: What does the design mean for the user? What does it mean for the client? What does it mean for my teammates? What does it mean for me?
Provide vision and support for the CXD team within projects
Work with UX team members to develop experience style guides, including sustainable and maintainable visual design languages and systems, interaction patterns, and information design standards
Co-lead the creation and evolution of creative processes
Provide vision and inspiration for the visual design team
Create breakthrough design that is second to none, while honoring commitments and deadlines
Responsible for creating brand-on, strategy-on compelling creative online advertising campaigns for assigned clients
Present design concepts to clients in a professional, captivating and articulate manner
Co-develop and lead department design processes from discovery through to Visual QA
Articulate design decisions based on the goals of the project, the established design strategy, and knowledge of design theory
Participate in many new business development and estimation efforts
Works directly with account team on all projects

What we look for

4+ years leading and managing design teams
Experience with designing for enterprise-level content (e.g. Adobe AEM) and commerce platforms (e.g. SAP Hybris) a huge plus
Provide direct influence and make recommendations for UI resource planning and strategies in the pillar
Expertise with Adobe Creative Cloud (Adobe XD, Illustrator, Photoshop, InDesign), Figma or Sketch as well as presentation / delivery software such as InVision and Zeplin
Commitment to constantly improving your skills and staying current with developments and trends in the industry, as well as sharing this knowledge with others
Quality standards and attention to detail, with openness to constructive feedback
Experience creating visual designs for responsive websites and web applications
Demonstrable talent for and commitment to design excellence (formal design education a plus)
Understanding of and experience with user-centered design methodologies and best practices, in particular, the role of design in creating usable and effective web interfaces
Strong information design skills with experience in data visualization (experience in creating information graphics a plus)
Excellent time management skills; ability to work under pressure and hit deadlines while managing multiple projects at once
Someone with a distinct POV on their creative process—both in individual and team settings

What grabs our attention

While confidence is key, we prefer creatives with ego for the design, not themselves
A love for not just the visual aspect of design but also the creative process
A strong understanding of HTML, CSS, and the capabilities of web browsers
Strong interaction design, motion graphic, and cinematic animation skills.
Experience in designing rich Internet applications
Strong communication skills, especially written
Someone who inspires, energizes and cares for their co-creators

SMITH | The Architects of Future Commerce

The next big thing isn’t what you’ll buy, it’s how you’ll buy it. SMITH is a values-driven digital transformation agency with one mission: to make buying and selling awesome. For more than 20 years, SMITH has worked in partnership with the world's most respected B2B and B2C brands to deliver better business outcomes with design thinking and technology enablement that puts their customers at the center. Key partnerships with technology platforms including SAP Hybris and Adobe support the delivery of best-of-breed digital content and commerce experiences, while also building tomorrow's experiences with the Elements of Future Commerce, including AR, VR, AI, Conversation, and Emotion-sensing interfaces. Offices in Gatineau and Dayton plus our remote workforce service clients including Air Canada Vacations, AT&T, PCNA, Honeywell, Microsoft, and more. Learn more at