IT Operations Analyst IV

TD Bank - Toronto, ON (30+ days ago)

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Department Overview

Building a World-Class, Diverse and Inclusive Technology Team at TD

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

TD IT Operations is home to a team of highly-valued professionals recognized for both their customer-service mindsets and dedication to seamless 24-7 running of our infrastructure technologies. They also manage what we call the implementation and delivery life cycle for IT components across the various technology groups. Component installation, maintenance and decommissioning, operational or help desk support, system performance, capacity and availability monitoring, migration, emerging technology assessment, implementation, release management and deployment support - you name it.

There's room to grow in all of it.

Job Description

Provide support for DevOps Tools: Jenkins, JIRA, HPOO, HPSA, xMatters. Develop and host web enabled and database driven applications in Java, JavaScript, JSON, Python, SQL, HTML. Apply analytical skills to resolve problems and deliver solutions. Design and develop quality solutions for systems issues consistent with project objectives. Develop, implement and maintain solutions that maximize system availability. Periodic scope assistance Oversee other developers. Troubleshoot coding issues. Ensure coding continuity. A vacancy exists for a senior developer to join the team in the delivery and development of this project and to eventually contribute to future enhancement, support and maintenance post-delivery. Prime responsibility will be to support DevOps Tools like Jenkins, HPOO, HPSA, xMatters. Develop detailed design specifications, create and review code and assess impact on other applications. Role will work closely with other team members to ensure consistency in coding standards and approaches and to optimize any synergy and re-use opportunities. Key accountabilities are: Responsible for leading technical aspects of project from inception through to deployment. Participate in analysis and system design specification sessions. Documentation of design options and solutions according to System Development Life Cycle (SDLC) methodology. Ensure that solutions adhere to development best practices and architectural principles. Apply analytical skills to resolve problems and deliver viable solutions. Anticipate obstacles and execute proactive approaches to issues. Active participation in issue resolution. Provide detailed development estimates to Project Manager for development effort as well as weekly status reporting and budget forecasting. Configuration management for the sub projects within the release. Responsible for coding, testing, packaging, deployment and support of builds as code is promoted from development, system, acceptance and production environments. May lead code reviews. Work closely with System Test Environment Management Team (STEMT) to ensure that environments are fully functional and that builds are properly deployed. Participate in development of test strategy, test plans, test cases and testing efforts (unit testing and integration testing of code). Provide technical support to business and testing team during testing phases. Track defects, defect triage and resolution. Data set up and environment shake down. Coaching / mentoring of junior developers. Knowledge transfer within group. Ensure required documentation is housed in the project repository and that knowledge transfer has occurred to full time staff upon completion of contract term. SKILLS: Development experience in distributed windows or Java environment. Experience with SQL, java, J2EE, HTML JavaScript, JSON, Python

Job Requirements

University, College degree or equivalent experience in programming.
Minimum 3 years working directly on a daily basis writing code.

Expert programming skills:
  • Javascript
  • JSON
  • SQL
  • Python
  • HTML
Advanced support knowledge of the following DevOps Tools: Jenkins, JIRA, HPOO, HPSA, xMatters, MKS/Integrity, ServiceNow.
A strong Source Code Specialist
Ability to document all the code written and relevant processes.
Excellent verbal and written communication skills with the ability to explain technical concepts in business terms
Perform testing according to test plans, monitor and report on results, and work with others on problem resolution
Communicate project status and provide timely escalation of issues to ensure project objectives are met
Work effectively as a team, supporting other members of the team in achieving project/business objectives and providing client services
Support a positive work environment that promotes customer service, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Ability to prioritize and multitask
Willingness to learn new technologies and maintain industry knowledge
Excellent communication and interpersonal skills
Ensure effective change management discipline is used
Keep current with industry and/or business trends

Additional Information

As part of a dedicated team, the perfect candidate will be responsible to deliver solutions for automating tasks that are currently done manually. Some of these solutions include but are not limited to:

  • Servers Management
  • Health checks
  • Audit
  • Attestations
  • Reporting
  • Automate front line remediation actions based on alerts
  • User Access Management

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Job Family

IT Operations

Job Category - Primary

Technology Solutions

Job Category(s)

Technology Solutions



Business Line


Time Type

Full Time

Employment Type




**Province/State (Primary)


City (Primary)


Work Location

740 Progress Avenue

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