Account Manager (Pitts Meadow, BC)

Gateway Mechanical Services - Vancouver, BC (20 days ago)

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Gateway Mechanical has grown to be the industry leader in the maintenance and installation of heating, ventilation, air conditioning, plumbing and refrigeration systems across Western Canada. We have a diverse portfolio of commercial, institutional, and industrial clients. We service our market through our 18 locations, 300 employees, and a well-equipped service fleet. With a results-driven culture, we are committed to delivering outstanding customer service.

In the right environment, you can achieve extraordinary things.

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Our Values
  • One Team
  • Client Focus
  • Results
  • Integrity
  • Community
Based in Pitt Meadows, BC the Account Manager is to maintain, penetrate, and add new customers. The Account Manager will work within a team environment to pursue business opportunities for Gateway. Activities will support growth in the market segments that have been identified as key priorities for Gateway.

  • Selling additional services and project opportunities while growing existing accounts
  • Prospecting for new business and closing sales
  • Influencing and selling key business solutions in an effective, persuasive and professional manner to meet or exceed targets
  • Reviewing estimates and proposals to ensure they are meeting client’s requirements
  • Building and maintaining relationships with clients and ensuring clients continue to have a high level of customer satisfaction
  • Increasing existing Client Preventative Maintenance coverage and ensuring Preventative Maintenance contracts are updated and maintained
  • Making strategic decisions on prices/margins/fees while satisfying the clients’ requirements as well as the organization’s objectives
  • Conducting reviews of accounts on a regular basis to evaluate clients’ demands and requirements
  • Providing superior customer service and resolving client issues
  • Providing leads to the National Account/Business Development team
  • Updating and maintaining Gateway’s CRM with current and accurate information
  • Experience in strategic marketing programs/concepts and selling strategic programs
  • 5+ years technical sales experience
  • Demonstrated ability to successfully prospect, negotiate and close new business
  • Post-secondary education or Trade Ticket/s in HVAC, or a similar field is an asset
  • Highly developed organizational and planning skills, time management skills and written/oral communications skills
Skills & Competencies
  • Professional, approachable and customer-service oriented
  • Strong work ethic and positive team attitude
  • Attention to detail and a high degree of accuracy
  • CRM experience
  • Strong oral and written communication skills
  • Proven ability to meet deadlines and to meet or exceed sales targets