Assistant Vice President, Claims

Munich Re - Toronto, ON (13 months ago)

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Temple insurance is one of the business entities with Munich Re Group. The Claims team at Temple Insurance is looking for an Assistant Vice President to join the team.

Toronto , Canada

The company’s Assistant Vice President , Temple Claims is responsible for driving the quality and consistency of all losses for Temple claims, including, reserving, indemnity, expense control, large loss, customer service and litigation management. The AVP will lead and manage a team of claim professionals, and foster an inclusive and customer centric culture. As the face of Temple claims internally and externally, the AVP will work collaboratively with other members of claim management and our business partners.

Your job

Day-to-day operation and management of the company’s Claims department. Develop, implement, and monitor procedures, guidelines and controls to ensure efficient and appropriate claims handling in line with the requirements of the Munich Re Group, best practices, and the VP, Legal and Claims.
Lead, mentor, manage and train a team of Claims representatives, including oversight of coverage analyses, insured responses, and covered payments.
Ensure claims are assessed promptly and professionally including developing and analyzing loss information to determine reserves.
Promote a customer service orientation.
Keep up-to-date with and be responsive to changes to applicable legal developments and regulation.
Manage and approve the preparation of Large Loss Advice reports and other loss documentation as required.
Use claims data to make sound business and claims decisions.
Oversee records management for the company’s Claims group.
Initiate and promote inter-departmental communications with Underwriting and Client teams to assess, clarify and resolve client requests and needs.
Work cooperatively and successfully with the Munich Re Group home office Claims group in Munich, Germany, and other international business partners.
Develop and maintain relationships with key customers, MGA’s, and brokers.
Co-ordinate, lead and/or participate in regular claims audits of MGA’s.
Report to and inform the Vice President, Legal and Claims regularly, as directed or necessary, on the operation and progress of the Claims team and all claims work and initiatives, including requesting and obtaining all required authority in a timely manner and complying with all procedures, guidelines and controls.

Your profile

University degree. Law, business or finance degree is an asset and a CIP/FCIP designation or progression towards is preferred.
Minimum 7 years practical general claims experience.
Experience managing staff with a successful track record building high performance teams.
Excellent technical knowledge and understanding of the commercial Property and Casualty insurance business in North America.
Ability to build strong relationships with both clients and colleagues – fit in the Claims team is important.
Well-developed strategic thinking, analytical, and negotiation skills.
Communication and organizational skills are key, as is an ability to prioritize.
Flexibility, adaptability, drive and initiative are also needed.
Advanced software/application knowledge including Word, Excel, PowerPoint and an aptitude for and comfort with claims systems technologies.
Ability to travel is required.
Fluency in English required, fluency in French is an asset.

About us

We thank all candidates for their interest. Only selected candidates will be contacted. Munich Re is one of the world’s leading reinsurance companies with approximately 45,000 employees in over 50 locations around the globe. As an industry leader, we provide a unique opportunity to be part of a global success story. We offer our employees a diverse and challenging work environment which champions high performance, professional development, innovation and passion; and rewards top performers with a highly competitive total rewards package.

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