As Coordinator, Event Personnel you will provide leadership to the Event Personnel within the Operations department, ensuring the delivery of championship guest services to our customers.
Lead by example in staff management and development, utilizing a “one team” approach; ensure departmental professionalism and Elevate program are intact
Contribute to the development , implementation and support of all front of house policies and procedures
Instill ongoing communication with other departments to ensure effective and exceptional service delivery front and back of house
Facilitate the recruitment, orientation and training of part-time event based personnel including part-time Event Supervisors
Provide ongoing coaching, feedback and discipline to event personnel and coordinate the writing and implementation of part time performance reviews by supervisors
Ensure events are effectively deployed and coordinated for maximum service delivery and efficiency
Recognize employees for their Elevate contributions; participate in the part time Recognition Program
Maintain a thorough understanding of the Event Staff Collective Bargaining Agreements; foster positive employer/employee relations accordingly
Control uniform matters including inventory and upkeep
Input and confirm staffing hours through WorkForce, including tracking absences and doctor’s notes received
Other administrative duties as assigned
3-5 years of public assembly facility experience in a management role
Previous experience in a leadership capacity with effective coaching and coordinating skills
Familiarity with Collective Bargaining Agreements
Excellent written, oral, and electronic communication skills
Both a team player and a team builder who can relate professionally to all levels of management
Ability to enhance and lead a positive and encouraging work environment
Proven to perform well under pressure, manage multiple priorities simultaneously and be self-motivated
An ongoing awareness and responsiveness to client service
Flexibility to work evenings and weekends, as required
SmartServe Certification is required
WorkForce experience an asset
A positive, friendly, outgoing, winning attitude, incorporating integrity, confidentiality and discretion
Maple Leaf Sports & Entertainment (MLSE) is one of the world's premier sports and entertainment companies and owner of the Toronto Maple Leafs (NHL), Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL), Toronto Marlies (AHL), Raptors 905 (NBA D-League), TFC II (USL) and Raptors Uprising Gaming Club (NBA 2K League). The charitable arm, MLSE Foundation, focuses on funding initiatives to support youth through sport and recreational programs. In 2017 MLSE Foundation, with support of community and corporate partners, built MLSE LaunchPad, a 42,000-sq. ft. space dedicated to programming that support its four Pillars: Healthy Body, Healthy Mind, Ready For School and Ready For Work.
MLSE also owns and operates Scotiabank Arena, Canada’s premier sports & entertainment venue hosting more than 200 events each year, as well as two digital channels (Leafs Nation Network and NBA TV Canada), and has a partnership with Live Nation (the biggest concert promoter in the world). MLSE has also invested in and operates five of Toronto's sports facilities – Coca-Cola Coliseum, BMO Field, BMO Training Grounds at Downsview Park, home of Toronto FC's Academy and the First Team's practice facility, the Toronto Raptors’ training facility and the MasterCard Centre for Hockey Excellence, the practice facility for the Maple Leafs and Marlies.
MLSE’s common purpose is to unite and empower employees to deliver extraordinary moments to our fans and each other.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Maple Leaf Sports & Entertainment will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and/or you need an accommodation due to a disability, please email accommodations@MLSE.com.