Collection Specialist

PwC - Vancouver, BC (30+ days ago)

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Line of Service

Internal Firm Services


Not Applicable


IFS - Finance

Management Level


Job Description & Summary

A career in Finance, within Internal Firm Services, will provide you with the opportunity to help PwC in all aspects of our Finance internal function including financial planning and reporting, data analysis, and assisting leadership with overall strategy. You’ll focus on recording and analysing financial transactions, paying and receiving invoices, maintaining financial statement ledger accounts, and preparing analysis and reconciliations of bills to detect fraud.

Our Accounts Payable and Receivable team is responsible for performing collections activity and payment of debt activity. You’ll focus on working with senior individuals to review and produce reports related to the accounts receivable and accounts payable accounts that will assist PwC in achieving monthly collection target amounts as well as ensuring timely payment of vendor invoices.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

The Opportunity: Collection Specialist

The Collection Specialist provides exceptional internal and external client service, working directly with clients and with partners, practice staff, partner assistants and billing administrators on all credit and collection matters critical to the firm’s financial performance. In this highly sensitive role, you will manage a diverse portfolio of clients, covering all sectors and industries. You will be instrumental in successfully recovering outstanding debts in a timely and efficient manner, whilst maintaining excellent client relationships.

Responsibilities include:
Liaise with clients either in person, by telephone, or correspondence to resolve outstanding queries and establish agreed timescales for payment
Assist partners and staff with ongoing queries, highlighting progress to date
Implement our collection management procedures in a professional and diplomatic manner, to maximize recovery and minimize debt
Assist with monthly reports and spreadsheet analysis to enable Partners to track monies received and debts outstanding.
Negotiate and agree terms of payment with clients to recover payment in a timely manner
Reduce Net Investment Days Outstanding (NIDO) in accordance with agreed terms of business, to maximize recovery and improve bottom line performance
Track and monitor payments received appraising Partners on recovery rates/work in progress, indicating what action has been taken to recover the debts
Liaise with third party suppliers in the event of non - payment, to instigate legal proceedings
Maximize team performance by optimizing skills and providing cover for team members during busy periods and vacation
Invite and provide evidence-based feedback in a timely and constructive manner
Share and collaborate effectively with others
Work with existing processes/systems whilst making constructive suggestions for improvements
Validate data and analysis for accuracy and relevance
Follow risk management and compliance procedures
Keep up-to-date with technical developments for business area
Communicate confidently in a clear, concise and articulate manner - verbally and in written form
Seek opportunities to learn about other cultures and other parts of the business across the Network of PwC firms
Uphold the firm's code of ethics and business conduct

An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work

2+ years of experience in collections or accounts receivable and credit management with a proven track record in delivering results, ideally in a professional services environment
Member of the CIC (Credit Institute of Canada) or currently enrolled in the CCP (Certified Credit Professional) program or equivalent is considered an asset
Demonstrate Continual Professional Development through courses/seminar related to business and credit collections
Understand legislation surrounding insolvency, litigation and contracts
Ability to read and analyze financial information and industry credit reports
Proficient with MS Office suite, in particular Excel and Word
Manage multiple priorities in a fast paced environment
Exceptional communication skills – oral and written
Work independently under minimum supervision
Excellent analytical and time management skills
Ability to work well under pressure, be flexible and approachable
Sound negotiation, persuasion and dispute resolution skills

Why you’ll love working for PwC
We want you to love every (if not, almost every) minute of your career, having said this, we get it. Each life stage we go through comes with a new set of priorities and demands. This is why we support you through a range of financial and non-financial rewards and benefits, so regardless of your situation, there’s something for everyone.

Leading benefits for our permanent staff include:
A competitive compensation package

Sponsored investments, pensions and saving plans with matching firm contributions

Flexible working

PwC FlexBenefits, for personalised medical & dental coverage, including enhanced mental health benefit

Every day recognition and real time appreciation through our rewards and recognition program

Dress for your day with our flexible dress environment

Health, wellness and fitness perks

Family-friendly benefits, including maternity and parental leave policies and support networks to help you prepare for your successful return to work

Adoption/surrogacy benefits

Back-up child and elder care support

Career defining project work and international experience

Development opportunities including learning on the job, formal learning, learning from others and access to “Vantage” our digital learning system

Award winning programs including “Women in Leadership” and “Enhanced Pursuit Program”

A coach to help develop skills, diversify experiences and achieve career aspirations

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?


Government Clearance Required?


Job Posting End Date

PwC is committed to building a diverse workforce representative of the communities we serve. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.