Customer Service - Team Members

Tim Hortons - Langford, BC (9 months ago)

Apply Now

Job Summary

Customer Service - Full Time Team Members

The Restaurant Front Team Member is the frontline in providing the Exceptional Guest Experience through the delivery of exceptional products and service.

NOW HIRING: Full Time And Part Time Customer Service and Team Members - All Shifts

Mornings And Afternoon Shift :

  • Must be flexible to work mornings from 5am--3pm
  • Must be flexible to work afternoons from 1pm--11pm

Graveyard Shift:

  • Must be able to work 11 pm to 7 am
  • Premium wage paid for this shift

LOCATIONS: Langford, BC

  • 840-2945 Jacklin Road

Benefits

  • A fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression
  • Promotion from within in an environment focused on team and personal development
  • Flexible schedules with consistent hours to ensure a healthy work-life balance
  • Medical Benefits for those who have worked for us for min 6 months and work at least 28 hours per week
  • Team member discounts

Responsibilities and Duties

Hospitality & Guest Service

  • Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room
  • Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate
  • Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledge
  • Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You
  • Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at drivethru and marking hot beverage lids
  • Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drivethru
  • Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs
  • Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
  • Listens carefully to guests and apologizes for the experience in the case of a complaint

Restaurant Operations

  • Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided
  • Prepares all products as required, following the order monitor to ensure the accuracy of every order
  • Communicates showcase and product needs to ensure proper product availability for guests
  • Regularly takes temperatures of the required products and records in the Time & Temperature Log

Policies & Procedures

  • Follows all restaurant policies, procedures and standards
  • Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant
  • Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner

* Health & Safety*

  • Works in compliance with occupational health and safety legislation
  • Knows, understands and follows safe work practices and procedures
  • Uses or wears personal protective equipment or clothing as required
  • Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner
  • Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

Job Types: Full-time, Part-time

Job Types: Full-time, Part-time