Systems Administrator

Supreme Basics - Regina, SK (27 days ago)

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General Description: Job Function & Job Goal

The primary function of this position is to: install, maintain and develop software and reports and maintain the servers as well as managing level two support ticket issues.

The primary goal of this position is to: drive internal and external customer satisfaction by ensuring customer requests are handled in an accurate, efficient and courteous manner, within allocated timelines.

Knowledge, Skills & Abilities Required:

  • Strong working knowledge of computers, operating systems (Windows, UNIX and Linux), VMware, networking, and firewalls
  • Knowledge in SAN (storage area network).
  • Effective listening, verbal and written communication skills.
  • Strong interpersonal skills (ability to effectively deal with others – tact/diplomacy/courtesy).
  • Work accuracy ability and detail oriented.
  • Self-motivated and deadline driven, with effective time management abilities.
  • Excellent problem solving abilities.
  • Capacity to establish, maintain and promote high standards of professional etiquette and superior customer service.
  • Ability to fulfill all physical aspects of job-related tasks (product storage, etc.)
  • Ability to efficiently work both independently, and as part of a cohesive team, in a high volume and demanding environment.
  • Knowledge and experience with ITIL would be an asset.
  • Previous experience with Microsoft System Center Configuration Manager would be an asset.

Responsibilities: Duties & Tasks

Primary

  • Maintenance of network, firewalls and servers.
  • IT resource in several company projects.
  • Adheres to all applicable policies and procedures as outlined in the Quality System Manual.
  • Adhere to all policies/procedures as outlined in the Quality System Manual and Employee Handbook.
  • Complete all applicable Quality Records and associated duties.
  • Complete applicable safety training as required, and maintain a current understanding/compliance of organizational OHS policies and guidelines.

Secondary

  • Responding to level two support ticket issues.
  • Provide 2nd level support to the internal service desk.
  • Install new hardware/software as required.
  • Train new employees as required.
  • Complete on-going personal self-development/training as required.
  • Miscellaneous duties/projects as assigned.
  • Maintain work area(s) (safe/clean/well-organized).
  • Provide overtime support as appropriate.

Qualifications:

Mandatory Training (provided):

New Employee Orientation, Quality System Manual Orientation, and Employment Equity Orientation

  • WHMIS Certification

Minimum Requirements:

  • Bachelor’s degree or equivalent experience.
  • Minimum 3 years’ experience in the field IT infrastructure support.
  • Proven technical skills and a customer service focus.
  • Knowledge of IT support principals and frameworks.

Supreme Basics offers a comprehensive benefits package, including an invaluable pension plan. Supreme Basics is fully committed to employment equity and cultural diversity within the workplace.

Apply By: September 27, 2019

Job Types: Full-time, Permanent

Experience:

  • IT Infrastructure Support: 3 years (Required)

Education:

  • Bachelor's Degree (Preferred)

Language:

  • English (Required)
  • French (Preferred)