Microsoft Cloud Infrastructure Solutions Specialist

Compugen Inc - Richmond Hill, ON (15 months ago)

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Compugen is one of Canada's top Information Technology (IT) solution providers with extensive service and support resources. Our vision is to “simplify the business of technology, together” by focusing on business objectives and outcomes, aligning the most relevant and effective IT solutions to meet those requirements and providing extraordinary ongoing support capabilities.

Every day, over 1500 dedicated employees across Canada focus on providing extraordinary customer service and support experiences to private and public sector organizations. The Compugen team has developed a strong reputation with market-leading vendors and customers, for creating, implementing and supporting creative IT solutions that delight thousands of customers.

The Solution Specialist candidate will be dedicated to driving skilled Microsoft Consulting pre-sales enterprise level solutions with focus on customer satisfaction, project timelines, and deliverables. This role will have the required senior level pre-sales experience and their primary focus will be on pre-sales activity.

Compugen is an organization that encourages and supports ongoing training and development opportunities. We are composed of a talented, diversified workforce that performs collectively in an entrepreneurial and flexible environment. Our team members have access to the latest and greatest technologies in performing their daily activities

Responsibilities:
Ability to conduct professional formal presentations of solutions based on Microsoft Cloud & Cloud technology to customers and/or internal staff to showcase strategies, technology and solutions
Be accountable pre-sales technical assistance and correct configuration on Microsoft Cloud & Cloud products, generating targeted customer solutions to the sales teams to meet customer needs. This includes assisting with RFP (Request for Proposals) responses
Proactively promote Compugen's full portfolio of products and services and Managed Services attach to all Compugen opportunities
Have intimate knowledge of Microsoft Cloud hardware & software solutions and services, Converged Systems and sales plays including competitive offerings, strengths and weaknesses
Share knowledge of the account(s) with the rest of the account team and contribute to the account planning process and opportunity review process
Be responsible for knowledge transfer and act as an evangelist within the organization to sales and other technical resources (i.e. Executive Briefings)
Maintain a positive total customer experience (TCE) by managing new product technology introductions, escalating issues as appropriate and owning/managing issue resolution
Execute on the combined Compugen strategies to enable the adoption of Microsoft Cloud & Cloud solutions
Be an advocate of Compugen's capabilities and technology offerings
Maintain a level of technical depth in Microsoft Cloud & Cloud product/solution areas as well as maintain and manage a competitive and appropriate level of professional competence
Be competent in key technology partners
Build and develop relationships with key technical influencers, decision makers, and top executives
Develop and maintain close co-operative contact with the partner pre-sales community ensuring timely information exchange and problem resolution
Show quality initiative, be proactive & demonstrate accountability to Compugen's opportunities
Pursue certifications as required by their organization
Act in a professional manner at all business-related meetings, presentations and events and be able to present with impact.

Qualifications:
5-10 years of experience in Microsoft Cloud Solutions
University degree or equivalent college diploma
Very good writing skills (emails, statements of work, proposals, documentation)
Good verbal communication skills (explanation of technology recommendations, informal knowledge transfer, occasional customer presentations/meetings)
Strong presentation skills and board room presence with ability to present to various levels within an organization, ranging from IT manager to CIX levels.
Responds to customer and Compugen internal requests with an appropriate sense of urgency
Able to work independently and in project teams
Willing to reach out to vendor partners to build solution configurations in areas of non-core technical strength
Certifications from Microsoft will be considered as an asset.
Ability to read and understand a bill of materials (BOM).
Experience with vendor configuration tools and sizing tools would be an asset.
Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.