The Medical Office Rep / Medical Lab Tech is typically the first point of contact for our patients. As such, they represent our clinic in a professional, efficient and knowledgeable manner. They are patient focused with a strong understanding and motivation for customer service. Diplomacy, tact and problem solving are key attributes for this position to support efficient clinic operations.
- Greet patients and visitors, in person or on the telephone; answering or referring inquires in a professional and courteous manner.
- Schedule patient appointments in accordance with practice guidelines.
- Liaise with physicians, nurse practitioner, or nurse to address immediate patient concerns.
- Ensure availability of treatment information by scanning documents, receiving and sorting of mail, faxes and deliveries in a timely manner.
- Maintain patient demographics by obtaining, recording and updating personal information.
- Obtain revenue by recording and collecting third-party claims.
- Provide administrative support to the team and various committees.
- Ensure that common areas in office premises are equipped with required office supplies as appropriate.
- Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
- Other duties as assigned.
Medical Laboratory Technician Job Duties:
- Organizes work by matching computer orders with specimen labeling; sorting specimens; checking labeling; logging specimens; arranging reports for delivery; keeping work surfaces clean and orderly.
- Maintains quality results by running standards and controls, verifying equipment function through routine equipment maintenance and advanced trouble shooting; calibrating equipment utilizing approved testing procedures; monitoring quality control measures and protocols.
- Serves as technical resource by participating in staff training; answering questions of other professionals; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Identifies and communicates abnormal patient conditions by alerting supervisory personnel, the pathologist, the patient physician, or nurse; reporting mandated information to the public health department or other designated officials.
- (toxicology) identifies the presence or quantity of drugs of abuse, therapeutic drugs, and toxic substances by operating toxicology instrumentation and performing manual methods for the performance of drug screens, blood alcohol levels, and carbon monoxide levels.
- (chemistry) provides test results for patient diagnosis and treatment by operating chemistry equipment; performing hand chemistries.
- (hematology) provides test results for patient diagnosis and treatment by operating hematology, urinalysis, and coagulation equipment; performing manual methods of differentials.
- (immunology) provides test results for patient diagnosis and treatment by operating equipment such as the gamma counter, spectrophotometer, densitometer, and through methods such as radioimmunoassay, enzyme immunossay, and serological testing.
- (microbiology) provides physician with information for treatment of patient infection by performing technical procedures for the identification or susceptibility of bacteria, parasites, fungi, and mycobacteria.
- (blood bank) ensures the patient of receiving compatible blood/blood components by completing blood typing, antibody screening, compatibility testing, and antibody identification procedures.
- (blood bank) assures future retrieval of patient transfusion information by preparing patient packets and maintaining blood bank database.
- Contributes to a safe and secure environment for patients, visitors, physicians and co-workers by following established standards and procedures; complying with legal regulations.
- Maintains patient confidence by keeping laboratory information confidential.
- Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and jcaho standards.
- Enhances laboratory services and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Minimum one year experience in medical settings.
- Strong customer service orientation.
- Understanding of scheduling.
- Proficient with EMR system, Oscar.
- Keyboarding skills of 50-60 words per minute.
- Strong time management, organizational skills.
- Ability to multi-task in a fast pace work setting.
- Work within a team setting of interdisciplinary health care providers.
- Proficient with medical terminology.
Job Types: Full-time, Part-time
Salary: $17.00 to $20.00 /hour
Job Types: Full-time, Part-time, Temporary, Casual
Salary: $18.00 to $22.00 /hour
- medical settings: 1 year (Required)
- italian/ vitnamese (Preferred)