Housekeeping Supervisor

FAIRMONT - Jasper, AB (30+ days ago)

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Memorable experiences for our Guests and Colleagues are the essence of being a Leader with Fairmont Jasper Park Lodge. As a Housekeeping Supervisor your attention to detail will show the Housekeeping team that you are committed to providing luxury Guest experiences. The energy and enthusiasm you display will create a fun place to work.

Please note that preference will be given to current qualified colleagues of Fairmont Jasper Park Lodge with CAW accreditation.

Summary of Responsibilities:
Reporting to the Housekeeping Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Follow departmental policies, procedures and service standards
Lead and supervise the day-to-day operation of the department to ensure service standards are followed
Handle guest concerns and react quickly, logging and notifying the proper areas
Initiate and maintain effective communication within the housekeeping department and other departments
Ensure prompt handling of all guest requests
Actively participate in daily briefing, daily warm up and department meetings
Order linen closet supplies from Housekeeping Housepersons
Assist in the training and supervision of housekeeping Colleagues
Inspect all assigned rooms for cleanliness and maintenance
Ensure Room Attendants are informed daily about priorities in their section
Report all maintenance deficiencies and follow through with repairs in rooms and surrounding areas
Comply with all department policies, procedures, and service standards
Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
Follow and proactively promote all health and safety policies and initiatives
Other duties as assigned

Experience in a housekeeping department required
Proven ability to successfully lead and motivate colleagues
Valid Alberta driver’s license asset
Previous supervisory experience in a similar environment will be an asset, with a proven ability to provide professional, friendly and engaging service
Highly responsible and reliable, demonstrating initiative as required
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with fellow colleagues as part of a team with minimal supervision
Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

Walking: 2-8 hr/day
Standing: 5-8 hr/day
Bending/reaching: 4-8 hr/day
Pushing/pulling: 4-8 hr/day
Physical effort: required to lift up to 50 lbs; constant repetitive motion
Environmental stress: medium-working outdoors