Director of Operations

Government of Alberta - Edmonton, AB (30+ days ago)

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The Director of Operations provides advice and consultation to the Centre Director and senior management team at the ERC on the development and implementation of policies, programs, and standards that contribute to the achievement of Ministry and Division business plan goals and objectives associated with the Centre. This position also provides advice and recommendations with respect to emerging issues, key risks, and opportunities related to the management and operation of the ERC.

The Director of Operations is a Senior Manager position accountable for the management and supervision of Centre operations, which includes a leading role in the planning, coordination, and control of daily activities for a 24/7 rotational shift operation. The Director of Operations plays a key role in fostering a professional, positive and respectful work place. This position is responsible for ensuring compliance with policies and procedures, while holding managerial, supervisory and front line operational staff accountable. The Director of Operations plays a key role in leading the effective management of the care, custody and control of the inmate population of the Centre, ensuring the safety of staff, visitors, inmates and the community at large. By providing leadership and direction to managers, supervisors and correctional peace officers, this position ensures inmates are properly treated, monitored and effectively managed.

The ideal candidate will possess:
Administration, operations, offender management and security experience within a Correctional Centre environment.

Strong knowledge of correctional services and the criminal justice system.

Interpersonal and facilitation skills in order to consult, negotiate, and resolve issues with internal and external stakeholders.

The ability to operate effectively within a continually changing correctional environment.

Excellent verbal and written communication skills.

Organizational and project management skills to coordinate diverse range of initiatives and operational activities within rigid time frames.

Strong leadership and planning skills in order to manage and coordinate a large team.


University graduation in a related field supplemented by six years' progressively responsible experience at the supervisory or management level is required. Managerial experience within a Correctional setting would be required. Equivalencies may be considered on a one for one basis.


Competencies are behaviours that are essential to reach our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process. The link below will assist you with understanding competencies:

To be successful in this role and working environment candidates must be able to demonstrate the following competencies:

Creative Problem Solving: Ability to assess issues and implications, share knowledge and learnings while being open to new and different ways to approach ideas.

Agility: Ability to prioritize competing workload pressures in an effective manner and contribute to the center/unit goals.

Develop Networks: establish and sustain meaningful relationships and work collaboratively with a variety of cross-functional units and stakeholders.

Systems Thinking: demonstrate and apply an understanding of the broader impact that the work completed affects internal and external stakeholders.


This is a full-time, permanent position that works Monday to Friday 36.25 hours per week at the ERC. As the ERC is a 24/7 operation, successful candidates may be required to have on-call responsibilities after hours. Selection will be based on an in-person interview, review of qualifications/competencies, reference and attendance check.

The ERC is located at 18415 - 127 Street NW, Edmonton, AB. There is no
public transportation to the Centre, so reliable private transportation is required; free parking is available.

The ERC is a non-smoking environment.

In order to accurately reflect your related experience/education, in your resume please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part-time or full-time. For example: February 2006 - June 2009: Loss Prevention Officer (PT three 8 hrs shifts/week).

This competition may be used to fill current or future vacancies at the same or lower level of classification across the Government of Alberta.

How to Apply

Online applications are preferred. Please submit your application online by clicking on the button "Apply Now" below.

Applicants who apply online will be able to track the status of this competition.

Note: As only one file can be uploaded, please ensure your cover letter, resume and any other related documents are submitted in one file.

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.

Please ensure that this document is saved using the naming convention of your last then first name (Smith,Joe_Resume).

Your email address and Job ID 1056014 must be included with your application.

If you are unable to apply online, please submit your cover letter and resume, in one file quoting the Job ID 1056014 to Katelynn Kelly via email to

It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) - It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Tips for Applicants:

Closing Statement

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only the most suitable candidate(s) will be selected from this competition.