Inside Sales/ Marketing & Customer Service Rep

Uni-Spray Systems Inc - Waterloo, ON (30+ days ago)

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Employment Opportunity – Inside Sales & Customer Service Representative

Uni-Spray Systems Inc (Waterloo, ON) is an ISO 9001 certified full service, high precision manufacturing company that provides its clients in over 60 countries worldwide with a single source for molded plastic parts and assemblies.

The Uni-Spray product range includes three core lines, our proprietary range of pre-treatment and spraying systems that is the foundation of the Uni-Spray name, an expanding line of packaging machinery wear parts and our extensive custom injection molding, design and engineering services.

Job Responsibilities

As an Inside Sales & Customer Service Representative, you will be responsible for generating existing and new customer sales, and for increasing account penetration and market share. Your customer interactions may include, quoting program presentation, customer follow-up, and end user sales support.

Your specific duties in this role will include:

  • Contacting potential customers through various means of communication to present company benefits, and to seek customer commitment to purchase
  • Qualifying each customer and/or prospect to determine sales potential
  • Engaging in active listening in order to acquire a full understanding of each customer’s needs
  • Handling customer issues on behalf of the company and resolving any grievances, i.e. product defect solutions
  • Analyzing customer purchases and historical trends to define future sales prospects
  • Retaining customers with follow up calls and marketing efforts
  • Identifying opportunities with low-volume and inactive accounts
  • Create quotes and proposals, Prepare/review engineering drawings and Technical Quotations
  • Report regularly on customers account status with other Sales Reps and Sales Manager.
  • Assist Product Services Coordinator with order entry/verification and shipping
  • Management of CRM system and lead tracking Qualifications

Excellent verbal and written communication skills

Industrial Inside Sales Experience

Experience with spraying equipment would be an asset

This would be a salary position and includes a comprehensive company benefit package

Job Type: Full-time


  • Inside Sales: 1 year (Preferred)