Membership Coordinator

Ex Nihilo Vineyards - Lake Country, BC (30 days ago)

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WINE CLUB COORDINATOR – PART TIME POSITION

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Assist with Wine Club Management:

  • New member entries
  • Draft and send mass emails to club members
  • Managing shipments (coordinating with Shipping Department)
  • Greet existing club members upon visit, in addition to spending time interacting on site with new and existing members
  • Correspond with club members via email or phone in response to member questions, missed deliver attempts, member reservation requests, etc.
  • Contact returns, recover shipping costs and attempt to upsell
  • Manage member payments by proactively contacting members with expiring credit cards and contacting club members with declined credit cards ASAP post batch processing
  • Actively ship out will call orders after pickup deadline
  • Communicate current and upcoming club products to sales team(s)
  • Work with tasting room to educate staff on selections, hosting tastings of new releases
  • Support tasting room team with onboarding and training
  • All other duties as assigned by Management

REQUIRED SKILLS:

  • Exceptional skills in customer service with a professional demeanor
  • Ability to identify sales opportunities by leveraging member purchase history and product knowledge
  • Works well in a team environment
  • Attention to detail
  • Takes initiative to respond to Member and Company needs
  • Strong organizational, problem-solving, and analytical skills
  • Previous tasting room experience or in person customer service a plus
  • Previous experience working with a Customer Relationship Management (CRM) system a plus

QUALIFICATIONS:

  • Proficiency in Microsoft Office required; including Word, Excel and Outlook
  • Shares company values of integrity, respect, value creation, compliance, customer focus

versatility, flexibility, and a willingness to work in an evolving environment with enthusiasm
OTHER REQUIREMENTS:

  • Must be able to lift up to 50lbs repeatedly
  • Capable of working long periods on your feet in a tasting room environment
  • Coordinate multiple tasks simultaneously
  • Able to work weekends, holidays and after-hours

This is a part time position with hours that vary seasonally, as such additional tasting room hours may be made available.

Job Type: Part-time

Experience:

  • CRM: 1 year (Preferred)
  • Winery Tasting Room: 1 year (Preferred)