Regional Human Resources Manager - Western Canada (24 Month Contract)

Sephora - Vancouver, BC (26 days ago)

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Job ID: 168481
Location Name: BC-Robson Street (0846)
Address: 1045 Robson Street, Vancouver, BC V6Z 2V7, Canada (CA)
Job Type: Full Time
Position Type (Regular/Temporary): Regular
Job Function: Human Resources

You’ll love working here…

As the Regional HR Manager, you will provide overarching support and guidance to the Sephora store organization and Field Leadership in Western Canada on all aspects of Human Resources including talent retention, employee relations, policy interpretation, health & safety, and performance management. He/she supports multiple provinces within the region and should be well versed in provincial labour laws and practices. The Regional HR Manager works closely with the District Managers and Store Directors to elevate their capabilities in HR practices and coach them to effectively manage the talent demands of their districts or stores. This role also works closely with the Regional Director to define and identify market-based HR strategies that are aligned with field objectives.


Implement people strategies related to the Employee Journey that align to the field business initiatives; understand and learn the broader business/company goals and translate those into the HR vision.
Establish consistent HR practices across all stores.
Identify opportunities to improve/streamline current processes and practices and lead change.
Ensure alignment and consistent execution of HR initiatives and support the cascade and roll out of major HR programs
Help field managers to utilize their time most efficiently and effectively as it relates to HR issues.
Provide consistent communication with Senior HR Manager, Retail Canada regarding employee relations issues.
Travel – proactively and on-demand tour stores in specific markets - 2 visits/year each market

Employee Relations

Guide, train, and direct on the interpretation and execution of policies and processes to ensure compliance and positive employee experience.
Ensure legal compliance with applicable provincial Employment Standards legislation and Human Rights.
Investigate and resolve all employee relations complaints and concerns in accordance with company guidelines and open door policy.
Support Loss Prevention investigations with appropriate HR advice, documentation and counsel.
Diagnose performance concerns/opportunities and identify root causes, offering effective and holistic solutions.
Develop and implement proactive employee relations strategies.

Health and Safety Program

Support and reinforce Occupational Health and Safety Regulations and guidelines.
Ensure stores consistently follow the corporate Health and Safety program and all relevant guidelines incl. required trainings and monthly Health and Safety joint committee meetings;
Liaise with store leaders and Assistant HR Manager on workers’ compensation claims management and return to work programs.


Consistently build/review HR metrics platforms which align to sustainable field initiatives and objectives. Focus on building integrity of key data based on strategic insight and the needs of the differing markets and region.

Employee Engagement

Support Sephora’s succession planning process; coordinate and participate in succession planning meetings and ensure development plans are created and executed on an ongoing basis.
Build and support a culture that is focused on engagement as a foundation of store routines. Lead the engagement action planning process and support leaders in delivering effective and meaningful action plans.
Lead the annual performance appraisal process for both salaried and hourly employees by ensuring content is cascaded accurately and rolled up in a proactive and timely manner. Partner with Total Rewards on all aspects of performance appraisal and merit increase process, from pre-validations to audits.
Coach and train field leadership team and elevate field management team on various HR aspects such as: discipline and performance management, employee relations.
Support HR onboarding for District Managers and Store Leadership
Conduct regular HR reviews

We’d love to hear from you if…

You have 3-5 years of HR retail leadership experience or combined people management equivalence College degree in Human Resources required
You have strong knowledge of Canadian Employment law and sound HR judgment
Excellent verbal and written communication and presentation skills
Adaptable, team player and able to lead & influence others
Organizational and time management skills
Problem-solving and analytical skills
Ability to thrive in a fast-paced environment
Ability to travel with access to reliable means of transportation
Ability to work remotely
A role model for Sephora’s principles-based culture and core values which include expertise, innovation, teamwork, passion, initiative, respect and balance

SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.