Join our team and experience Workday!
It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.
The Managing Partner (MP), North America Field Services is a member of the regional services management team and is responsible for the overall success of an assigned group of deploying and production customers. The MP will participate in sales cycles to help support implementation related activities for prospects that will become part of their portfolio. The MP will develop/maintain executive relationships, have overall responsibility for the successful deployment of the Workday solution, sell additional services into their customer base and ensure they’re getting maximum value from the product.
The Managing Partner will be measured on customer satisfaction, customer portfolio bookings and regional services revenue.
This person will manage customers in the Canada West Region - the position must be located in Calgary or Vancouver.
Key Areas of Responsibility:
Collaborate with Account Executives and Business Development Managers to position/sell Workday deployment and post production services
Develop and sustain customer executive relationships
Work with the sales team to develop/execute on account plans for each customer in their portfolio
Serve on and actively participate in customer steering committee meetings
Provide direction and support to Workday and service partner project teams especially as it relates to scope, budget, timeline and critical deployment issues
Act as the escalation point to facilitate and resolve customer and/or project issues
Work with customer to drive adoption of the Workday solution guiding them in the implementation of new features and products and selling additional services to support their strategy
Drive customer self-sufficiency by ensuring their customers understand how to engage with the Workday services organization
Review and approve all services contract amendments
Engage other service resources as necessary to support account planning and feature adoption strategies
Leverage customer relationships as needed for prospect references
Mentor the CSM community
Reporting directly to the GVP Services, act as a conduit to senior management
Required Skill Set
15+ years experience successfully deploying large, complex HCM/Financial solutions at a project executive level, MBA or equivalent.
Proven track record positioning/selling professional services Experience successfully working with software sales teams to position/sell additional products and carrying a booking quota
Ability to manage / prioritize multiple customer demands balancing customer satisfaction with revenue and profitability targets
Leadership abilities to motivate and manage a matrixed team of individuals at multiple levels within an organization
Willingness to ‘roll up one’s sleeves’ and assist wherever needed.
Team player who will work across the organization and company to continue improving the way we serve our customers.
Excellent communication, management, negotiation and organization skills
Ability to travel up to 50%