Program Manager

I Have A Chance Support Services Ltd. - Edmonton, AB (30+ days ago)

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I Have A Chance Support Services Ltd.Provides support to people that require assistance due to a physical or mental health disability. IHAC was founded in 1987 and is looking for a Program Manager to join our team! We are looking for a strong leader who has extensive experience in the human services field and has a strong business background. Are you a people person? Are you passionate about leading a team to success? Can you work well under pressure? We might just be looking for you!

Responsibilities and Duties

The Role of a Program Manager working closely with the CEO will develop and maintain a dynamic environment dedicated to continuous quality improvement such as:

  • Develop, review, and modify the general IHAC orientation, site-specific orientation, Medication Administration orientation, and Health & Safety orientation.
  • Coach employees, supervisors, and managers in best practices (i.e. Community Disability Services, Health & Safety).
  • Provide, facilitate, or encourage employee development through ongoing training opportunities (in-house, external, on-the-job, and equipment orientations) and training packages.
  • Maintain positive public relations and create a positive, respectful work environment.
  • Develop, review, and modify IHAC’s Policies & Procedures Manual and forms.
  • Ensure policies, procedures, and forms promote consistent interpretation and application of practices.
  • Ensure compliance with provincial and federal privacy legislation, labour standards/law, contractual obligations, Accreditation Standards, Supportive Living Accommodation Standards, and the Alberta Occupational Health & Safety Act, Regulation, and Code.
  • Prepare IHAC for Accreditation Survey's (specifically CAC), and Accommodations Standards inspections. (Required)
  • Ensure completion of all documentation concerning planned procedures and restrictive procedures from conception through implementation (e.g. ABC trackers, Functional Assessments, etc.).
  • Participate with the CEO to develop strategic business plans to meet planned goals.
  • Act as an on-call resource for emergency situations after hours as required.
  • Ensure compliance with Health & Safety Legislation and responsibilities.
  • Participate in employee Accident/Incident Investigations.
  • Assist with employee debriefing following serious incidents/accidents.
  • Ensure annual surveys are completed and results are analyzed and communicated (i.e. Client Feedback Survey, Guardian Feedback Survey, Employee Satisfaction Survey, Health & Safety Survey, Residential Program Review, Day Options Program Review, and the annual Rights Discussion).
  • Complete, analyze, and communicate results of trends, statistics, best practices, and information obtained from research.
  • Continually evaluate available resources and training opportunities, practices, and developments in Community Disability Services, legislation, and standards.
  • Develop IHAC promotional materials including brochures, information packages, and website information.
  • Be willing to travel occasionally to support IHAC operations in Northern Canada and Ontario.

Qualifications and Skills

  • Clean Criminal Record/Vulnerable Sector Check.
  • Degree In Social Work, Business Management or Related Field (Required)
  • 5+ years’ experience in the field of Community Disability Services/Mental Health. (Required)
  • Demonstrated ability to work effectively in a collaborative, team-oriented work environment, supported by well-developed advisory, mentoring, and teaching skills.
  • Strong knowledge of provincial and federal labour and privacy laws and standards.
  • Sound MS Office skills (Excel, Word, Outlook, and PowerPoint).
  • Well-developed skills in verbal and written communication, research, and data/trend analysis.
  • Strong conflict resolution skills.
  • Strong Leadership and Facilitation Skills.

What IHAC Can Offer You

  • Amazing Work Schedule to Promote Work Life Balance! Monday to Thursday 8:30 AM to 4:00 PM Friday 8:30 AM to 2:30 PM
  • Competitive Starting Compensation of $75,000 - $80,000 Per Year Depending on Experience and Education.
  • 100% Employer Paid Benefits With a Generous Health Spending Account
  • Generous Paid Time Off
  • FREE Employer Paid Meal While Working
  • Employee Appreciation Days Each Year
  • Fun and engaging workplace!

Job Types: Full-time, Permanent

Salary: $75,000.00 to $85,000.00 /year


  • Policy Procedure/Accreditation: 1 year (Required)
  • Management: 5 years (Required)
  • Disability Services/Mental Health: 5 years (Required)


  • Bachelor's Degree (Preferred)


  • Stony Plain, AB (Preferred)


  • Alberta Class 5 Operator’s License (Required)