Practice Development Lead

Thompson Region Division of Family Practice - Kamloops, BC (30 days ago)

Apply Now

Role Profile: Practice Development Lead

Job Summary:

Reporting to the Network Lead, the Practice Development Lead is responsible and accountable for delivering and growing the in practice support program within the Division, resulting in enhanced value-added practice development services to Division members.

This diverse role will work one-to-one with members and clinics as well as prepare strategic business documentation such as feasibility studies, project proposals, business cases, and funding applications. This role will support start-ups, provide business coaching for successful physician practices and work closely with the Practice Support Program.

This position actively participates in a team-based collaborative organization and is responsible for project planning, implementation, evaluation, and reporting on practice development initiatives to effectively achieve the goals of the Division. This position may also participate in, and/or lead, other project-based initiatives as required.

Roles and Responsibilities:

1. Builds long-term and sustainable relationships with members; discovers and explores business opportunities to enhance the member’s practice. Provides outreach to Division members and is the first line of contact for Division services.

2. Supports the growth of the Division’s consultative business by identifying and securing interested members within the membership base. Proactively promotes services which address members’ issues and needs; conducts needs assessments as required.

3. Develops and negotiates strategies and solutions by evaluating members issues, needs, and opportunities. Examines potential risks, and in collaboration with the Division team, makes recommendations on appropriate value-added business solutions.

4. Co-develops quotes and proposals with members for new or enhanced business based on members’ needs and goals.

5. Maximizes networking opportunities with members to create awareness of the value-added services provided by the Division. Makes presentations, meets with members, and enhances awareness and usage of services.

6. Identifies areas for expansion and development. Provides start-up support and business coaching for established physician practices.

7. Conducts research and stays current on new business opportunities and services for family practice.

8. Prepares strategic business documents such as feasibility studies, project proposals, funding and grant applications, and business plans.

9. Develops and executes a detailed project plan including all activities needed to successfully plan, implement, communicate, track and evaluate specified deliverables across membership action plans.

10. Liaises and engages key stakeholders including division members, staff, contractors, physicians, community and health authority partners as required.

11. Communicates and collaborates with the team to fulfill the fund agreement deliverables and meets regularly to provide support and to participate in activities, where necessary and appropriate.

12. Ensures project communication and change management strategies are developed and considered throughout initiatives.

13. Prepares monthly and quarterly progress reports.

14. Monitors project progress and finances, recommends modifications of project plans and/or budget as needed, and implements any revisions required.

15. Ensures a comprehensive program evaluation is identified and implemented by working closely with the Evaluation and Quality Improvement Lead to ensure thorough and timely collection and analysis of data, and preparation of interim and final evaluation reports.

16. Meets regularly with the Network Lead for direction and to provide updates. Informs the Network Lead on a proactive basis of events, issues or concerns that arise and that may be of interest or importance to teams, management and/or the Board.

17. Ensures delivery of initiatives and/or projects is consistent with agreements, requirements and goals, and in compliance with Division policy and processes.

18. Ensures that the security and confidentiality of all data is maintained and consistent with provincial regulations and Division policy.

19. Acts as an ambassador for the Division and its mission and values.

20. Performs other related duties as assigned.


· Master’s Degree in Business Administration or related degree such as Marketing or Communications.

· Minimum 5 years’ recent, related experience in business development and/or coaching.

· Project management experience, with proven ability to plan, lead, implement, manage and evaluate projects which inspire positive change is required.

· Experience providing business support and coaching to small business and/or physician practices an asset.

Skills and Abilities:

· Demonstrates ability to identify, negotiate, and grow new business opportunities with clients.

· Success in qualifying opportunities involving multiple key stakeholders and decision makers.

· Strong knowledge of business development, sales principles, methods, practices, and techniques.

· Exceptional verbal and written communication, listening, and presentation skills.

· Strong skills in systems thinking and strategic program and partnership development; critical thinking and sound judgement required.

· Exceptional business coaching and strategic thinking with the ability to provide an external customer focus balanced with the ability to prepare and implement strategic business tools.

· Collaborative team leadership style with exceptional interpersonal communication, relationship building and problem-solving skills.

· Excellent organizational skills and ability to prioritize and manage multiple tasks to meet quick deadlines with quality output.

· Adept at presenting complex information and recommendations in simple, clear summaries, both verbally and in writing.

· Knowledge of the BC healthcare system and experience working in a primary healthcare setting or experience working with physicians and/or allied health care providers is an asset.

· Cultural awareness and competency.

· Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) is required and project management software is an asset.

Working Conditions

· Part-time to full-time hours (37.5 hours per week)

· Evening work, occasional early morning and/or weekend work to attend meetings may be required.

· You may be required to travel to other areas of British Columbia to participate in Division business on occasion.

· You will work from the Division office in Kamloops.

· You must have a valid BC driver’s license and vehicle.

Please ensure to submit a cover letter with your resume. Resumes without cover letters will not be considered.

We thank all applicants who apply; however, only those selected for further consideration will be contacted.

Job Type: Full-time