Food Service Manager

Landmark Cinemas - Penticton, BC (27 days ago)

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We're North America’s tenth-largest motion picture, theatre exhibition-company. From a single screen in 1965, today we continue to provide the perfect setting for popcorn munching Movie Lovers to connect and share the perfect movie-going experience at 44 theatres on 303 screens throughout Western Canada, Ontario and the Yukon Territory including five IMAX®, four 'Extra' and one ‘Xtreme’ screen. We are connected to the communities we serve and our Cast and Crew are proud to support Kids Help Phone programs and initiatives. Our corporate headquarters are located in Calgary, Alberta.

As a Food Service Manager (ITSM), you will have a dual focus within the theatre; having budget ownership in areas of food service sales, cost of goods, waste, shrink, stock management, and food service labour. You will have an entrepreneurial drive and seek opportunities to increase theatre revenue and improve overall Guest experience. This position works collaboratively with the broader management team and is accountable to manage the overall day-to-day theatre operations. This role provides leadership, guidance, and direction in all areas delivering a better movie-going experience for our Guests and consistently improving employee engagement.

Duties/Responsibilities:
Collaborate with the Management team to effectively manage operations of the theatre (Including: labour cost, cost of sales, revenue control, speed of service, Guest satisfaction, equipment and procedure training, safety of Guests and Cast, and film & product quality)
With a focus on food service, the In-Theatre Sales Manager is responsible to manage day-to-day operations of the department with respect to; revenue generation, effective scheduling & labour management, equipment maintenance & repair costs, speed of service, Guest satisfaction, superior quality & preparation standards, food safety, cash management, and food service accounting
Execute all food service programs at theatre-level including; training and coaching of frontline cast, as well as, providing management peer guidance and direction with respect to execution
Create engaging Cast incentives to promote a variety of sales initiatives
Accountable for inventory management which includes, but is not limited to, ordering & maintaining appropriate stock levels for business volume, maintaining control over expenditures, and minimizing shrink/waste within food service operations
Communicate on an ongoing basis with Management teams, including the General Manager and Regional In-Theatre Sales Manager, by attending all scheduled meetings and by use of the communication tools provided
Engage with Guests and make them feel special - helping to enrich people's lives through the power of movies
Be available and visible to Cast and Guests; observe and assist with any potential issues
Provide consistent performance feedback to all levels of Cast and address performance issues in a timely manner using effective performance management tools
Work safely and ensure all levels of Cast are made aware of and follow work safe practices
Ownership and accountability of budgets, targets, and results

Perks/Benefits:
Comprehensive and competitive compensation & benefits package
Annual bonus system eligibility for full-time management
Growth opportunities within the theatre and cinema support centres
Access to an Employee Assistance Program to support wellness
Competitive vacation allotment to promote work-life balance
Free movies and discounted concession snacks
Proven track record in managing/leading food service business * Understanding/knowledge of food production, food safety, merchandising, food service sales, revenue, and inventory control procedures * Commitment to excellence in customer service with a proven ability to maintain significant attention-to-detail * Minimum 3 years related experience (Movie Theatre, QSR or convenience store, retail environment, etc.) * An ability to set actionable goals, takes initiative to deliver, and shows persistence in problem-solving while keeping others focused on results * Proficiency with food production, revenue control procedures, and related systems is considered to be an asset * Prior experience with projection or audio-visual equipment is considered to be an asset * Completion of a post-secondary school program with a focus on business acumen, hospitality, entertainment, and food service management is considered to be an asset * Excellent written, verbal, and listening communication skills * Proficiency with the Microsoft Office suite