Bilingual Customer Service Representative

Transportation Company - Toronto, ON (30+ days ago)

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Apply if Canadian Citizen or Permanent Resident unemployed

This role as a Customer Service Representative is fast-paced and involves talking to customers over the telephone (in the call centre) and face-to-face interactions at our Customer Service Centre. Examples of some topics you will assist with include: billing inquiries, transponder related inquiries, troubleshooting accounts, web support, and payments. If you enjoy building relationships, going above-and-beyond for your customers and learning new skills, we are looking for you! We support and encourage employee growth and are here to help develop your strengths to allow for a very rewarding career

What’s In It For You?

We offer a world-class culture based on recognition, development and excellence:

  • Competitive salary (premium available for taking calls on the specialized queue)
  • Comprehensive benefits program
  • Free use of highway 407 ETR
  • An exciting performance-based recognition programs that rewards efforts
  • Employee discounts through Good Job Program (exclusive discounts and savings around the GTA)
  • RRSP Matching Program
  • Unionized environment
  • Career pathing & organic growth opportunities
  • Leaders who support your development through training and coaching, and invest in your continued learning and commitment to building long term careers
  • Working with a dynamic, collaborative and hard-working team
  • Opportunities to get involved with various departmental committees
  • Organization that takes pride in volunteering and community involvement
  • Known for innovation and continuous improvement
  • A fully-paid world-class training program (Full-time, 7 weeks in length)

A Day In The Life of A Call Center Representative:

  • Provide world-class service by connecting with customers by actively listening, asking the right questions and offering the best possible solution.
  • Use excellent communication skills to professionally and courteously interact with our customers over the phone in the call center and face to face in our service center.
  • Answer inbound customer calls, investigate all issues accordingly, and troubleshoot in order to provide options to customers on acceptable resolutions on the first call.
  • Verify and process video transactions license plate information, select and process best image for transactions with multiple images using the appropriate tools available.
  • Be comfortable working in a fast-paced, structured and goal-oriented environment (Average Handle Time, Adherence, Compliance, Surveys etc.)
  • Keep current with the company policies and procedures, job aids; attend new training & continuous learning sessions.
  • Perform other tasks as assigned.

Does This Sound Like You?

  • French Bilingual required (English proficiency is a must)
  • French Bilingual certification required (to be arranged by 407 ETR)
  • Must have 1-2 years of experience in customer service
  • Proven customer service skills, a track record of success in a client-focused, target-driven performance culture
  • Strong problem solving skills and ability to deal with customers tactfully and effectively in a fast paced environment
  • Passionate about providing world class customer service
  • Punctual and committed to work on a flexible schedule: days, evenings and weekends
  • IT Literacy (windows, internet navigation and related software)
  • Excellent telephone manner, an aptitude for listening, establishing rapport and finding the right solutions for customers
  • Ability to help clients navigate through self-serve applications

We thank all applicants for their interest. However, only those invited to an interview will be contacted.**

CF

Job Type: Part-time

Salary: $22.00 /hour

Experience:

  • customer service: 1 year (Preferred)