Quick Service Restaurant Manager

A&W Restaurant Vancouver - Vancouver, BC (4 months ago)

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The Restaurant Manager is responsible for generating performance which exceeds guest's expectations while maintaining Operating Standards, achieving financial results and developing an outstanding team.


This position reports to the Area Manager.

Key internal relationships include other members of the management team to integrate ideas and efforts, the Area Manager for Restaurant Performance Reports, other Restaurant Managers within the franchise group and the Franchisee.

Key external relationships include the guest, suppliers, representatives from the Health and Safety Board, Fire Department, Labour Board and where applicable a relationship with building management is essential.

The restaurant's Assistant Manager and/or Assistant Manager Trainee report directly to this position. Also reporting to this position are all hourly paid employees including shift supervisors.

Critical to success in this position are an ability to manage a fast paced, guest focused business in which an excellent working Climate is key. Also essential is an ability to read financial statements to the Operating Margin. It is also important to have demonstrated a desire to problem solve, innovate and manage change in the business environment. A proficiency in selecting, training and developing people is also a key to this position. Ideally you have or are working towards a post secondary education in business, or hold equivalent business experience.

The Restaurant Manager has the decision-making authority in all areas of the restaurant's day to day operations with the exception of local purchasing and local advertising. Assistant Manager Transfers, promotion of Shift Supervisors, and Assistant Manager Salary reviews, hiring or promotion of candidates to Assistant Manager requires two levels of approval.


This position is responsible for:

Human Resources:

  • Develop and maintain a safe, healthy and motivating work environment through high personal standards of integrity and effective communication.
  • Effectively manage the restaurant team utilizing best practices in recruitment, selection, training, delegation, coaching, performance reviews and developing promotable staff and management.
  • Building an outstanding Climate where responsibilities are shared, problems are resolved, members are motivated and results are owned by individuals and the group. The Manager builds his/her Team though strong application of A&W policies and procedures.

Guest & Employees:

  • Maintain A&W Guest Service Standards including caring guest service, speed of service, quality and consistency of food products and cleanliness of the restaurant.
  • Earn respect as an employer in order to gain long term Net Sales growth and attract high caliber employees.

Financial Results:

  • Manage all variable costs and fixed assets associated with restaurant operation.
  • Adhering strictly to clearly defined practices and procedures regarding the handling of cash in the restaurant and deposits of cash/receipts to the bank.
  • Develops Monthly, with the Area Manager, a mutually agreed set of objectives.
  • Responsible for the ongoing management of all restaurant administration systems ensuring the reporting and retention of accurate data and records.

Best Operated Practice Innovation/Continuous Improvement:

  • Adjust restaurant execution priorities continuously to achieve the optimal balance of results between food quality, speed of service and low waste.
  • Execute new "Best Operated Practices" in his/her restaurant.


Execute National promotions and effectively manage the business to maximize market share in your area.

Job Type: Full-time

Salary: $35,000.00 to $50,000.00 /year


  • Restaurant Management: 1 year (Required)


  • High school or equivalent (Required)


  • Drivers License (Class 5) (Required)