To support our continued growth and provide excellence in customer service and satisfaction, we are looking for a high energy, results focused individual for the following role:
Position: Project Manager
Location: Head Office, 2 Lansing Square
Reports to: Project Leader, Project Delivery Unit
Reliance™ has been providing affordable, reliable home heating, cooling, hot water, water purification and plumbing products and services to Canadians for more than 50 years. Our customers know they can count on us for fast, friendly, knowledgeable service and advice – and that’s comfortable!
Every day, 2200 Reliance team members focus on delivering a great customer experience, attracting great talent and giving back to the communities where we live and work. In 2018, we donated over $475,000 to United Way and $200,000 in product and services to Habitat for Humanity. This untiring dedication is what will drive profitable growth and help us fulfill our vision: to be the fastest growing and the largest provider of heating and cooling systems, and water heater, plumbing and water purification services in North America.
Reliance is a $750 million business today having doubled in size and team members over the last 5 years. We are proud to be recognized by Waterstone Human Capital Ltd. as Canada’s 10 Most Admired Corporate Cultures, while our CEO Sean O’Brien was recognized as one of Canada’s most admired CEO’s, and a Glassdoor ‘Best Places to Work’ winner. Reliance is passionate about our team members’ growth and success, and we proudly offer a Technical Training Assistance Program, access to tuition reimbursement and additional paid apprentice leave for eligible team members. Progressing team members’ careers helps us maintain our reputation of having the most knowledgeable technical Team Members in the HVAC industry. Contact us today at R2@reliancecomfort.com to learn more
Reporting to the Project Leader, Project Delivery Unit, this individual will lead cross functional project teams to manage and execute on key strategic initiatives identified to drive growth, operational effectiveness, infrastructure stability and deliver best in class customer experience throughout the company.
Collaborate with key business leaders in the Sales & Marketing, Central Services and Field Operations areas of the business to pro-actively identify areas with growth or operational improvement potential.
Work with the business leaders and IT to analyze market potential, technology solutions and best in class processes. Create a solid Project Charter and Business Case for project approval and resource allocation.
Work with the business leader(s), IT and project team members to document business requirements and engage IT vendors in the development and delivery of project milestones.
Work with Executive Team to prioritize key initiatives to delivery optimal business results to the company.
Provide governance to the project team throughout the project life cycle to ensure streamlined and effective development and execution of project deliverables, on time and on budget.
Provide tools to ensure front line team members can deliver best in class service and operationalize new initiatives successfully.
Be a champion for change leadership within the company, leading the charge on change management initiatives to support new project execution.
Developing solid measurement plans to measure and report on achieved results to the Executive team.
Instill a solid continuous learning culture to leverage learnings from each new initiative to improve upon success.
Build strong relationships and credibility with all levels of management and frontline team members to successfully implement new initiatives.
Skills, Abilities and Experience:
5 to 10+ years of project management responsibilities which include senior level roles
Completion of a University degree, preferably in Accounting, Business, Economics or Finance
Completion of the PMP would be an asset
Knowledge in SAP would be an asset
Must have a proven record of managing people and teams
Experienced and comfortable making presentations to Senior Management
Demonstrated expertise in measurable business results that pushes the business forward to meet their goals
Demonstrated record of success in managing high volume service activities in an asset based business
Outstanding customer service orientation
Ability to lead, motivate and engage cross functional teams
Ability to deliver successful change in a short time frame
Demonstrate the values of honesty, trust, caring and empathy to all levels of the organization. Ability to understand and work well with all levels of the organization.
Detail oriented and results focused as well as the able to see the big picture and how the task fits into accomplishing the overall company objectives.
Demonstrated experience leading workshops, assembling and conducting formal presentations, and facilitating consensus building and problem solving
Excellent communication skills – both verbal and written.
Strong analytical and problem-solving skills.
Advanced persuasion and conflict resolution skills.
Must be a team player with strong interpersonal skills.
Be able to work independently and/or in teams of varying size as required for work assignments.
Be flexible for regular short term and periodic longer travel to Reliance offices, branches and/or business partners across Canada and U.S.
Flexible to work hours required to meet the needs of the business during project deployments.
Please note that this position requires a Criminal Background Check and Driver’s Abstract be completed for potential candidates (if applicable). This check must be satisfactory in order for an employment offer to be extended unconditionally .
Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process .