Guest Services and Events Team Member

FL, USA - Chaudière-Appalaches, QC (30 days ago)

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GUEST SERVICES & EVENTS TEAM MEMBER

PCBS SFM, LLC-PANAMA CITY BEACH SPORTS COMPLEX

LOCATION: Panama City Beach, FL

DEPARTMENT: OPERATIONS

REPORTS TO: DIRECTOR OF EVENTS AND BUSINESS DEVELOPMENT

STATUS: PART-TIME

ABOUT THE COMPANY

PCBS SFM, LLC ("PCB") manages the Panama City Beach Sports Complex, a world-class complex that will open in the Summer of 2019. Located on 27 miles of beautiful beaches and the warm water of the Gulf of Mexico, the complex will be one of the premier locations in the Southeast as a sports tourism destination. The complex will boast up thirteen (13) rectangular fields, 5 collegiate fields for baseball/softball and up to ten (10) youth sized baseball/softball fields. The fields we are comprised of nine (9) synthetic turf and four (4) natural grass. In addition to the outdoor complex Phase 2 may include an 8-court facility that will host basketball, volleyball and mat sports.

POSITION SUMMARY:
PCBS SFM, LLC ("PCBS") is accepting applications for the Guest Services and Events Team Member who provides the first point of contact for all guests. The Guest Services and Events Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

GUEST SERVICES:
Greets guests and provide answers and directions as needed
Provides courteous and friendly guest service to all guests
Registers guests for leagues, camps, clinics, drop-ins, etc.
Knowledgeable about prices, leagues, and events
Processes payments
Operates multi-line phones
Records and file waivers and event information, league scores and print game sheets on a daily basis
Maintain confidentiality with guest and Team Member information
Resolve all guest concerns and complaints and/or direct to appropriate Manager
Know and enforce the facility's policies and procedures

EVENTS:
Assist with scheduling and coordinating all facility events and parties
Ensure all party details are executed as planned and tracked: with detailed and organized files tracking party reservations, monies collected, waivers collected, food orders, party bags, etc. and that all details for parties are completed accurately and timely
Communicate clearly and timely with Manager(s)-On-Duty (MOD), gym attendants and party hosts to ensure proper setup, coordination of activities, and cleanup for all parties
Maintaining inventory and order supplies as needed
Adhere to party manual including party process, procedures, and standard game/activity curriculum
Ensures clear communication with party host about all party details
Assists in developing relationships with key businesses/schools in the community to grow program
Distribute collateral materials (flyers, etc.) to cross promote all facility programs; Maintain flyers in the facility for parties, distribute to guests, program participants and cross-market, as appropriate
Support social marketing strategy to ensure optimal event promotion parties are promoted on local sites
Complete special projects, daily assignments and other duties as directed by management

MINIMUM QUALIFICATIONS:
Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
Must be 16 yrs. of age or older
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent guest service skills
Must be detail-oriented and have outstanding organizational skills
Customer service and cash handling experience preferred

WORKING CONDITIONS AND PHYSICAL DEMANDS

Must be able to lift 20 pounds' waist high
May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
Will be required to operate a computer
Facility has intermittent noise
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